At a Glance
- Tasks: Coordinate and schedule customer test requirements, ensuring smooth communication throughout the project.
- Company: Join Element, a leading testing partner with a focus on people and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Be the vital link between clients and the business, making a real impact.
- Qualifications: Experience in planning or project coordination, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Element has an opportunity for a Certification Support Administrator to join its growing team in Skelmersdale. Acting as the lynchpin between the client and the business, this exciting position will be responsible for the co-ordination and scheduling of external customer test requirements, from order acceptance through to test completion.
Responsibilities
- Ensure excellence in customer communications at all stages of a project, including but not limited to:
- Customer test schedules
- Setting expectations prior to and during testing
- Project progress updates
- Project delays and failures, including any additional costs
- Reporting delivery dates
- Postponements / cancellations highlighted to Commercial Manager
- Ensure sales order acknowledgements are issued in a timely manner and customers are aware of their input requirements
- Supporting monthly Invoicing
- Providing support to sales team to meet customer test dates at enquiry and or quotation stage
- Efficient response times to sales and customers
- Liaise with sales and Managers to ensure that relevant facilities and staff are utilised, and operations are aware of their commitments
Skills / Qualifications
- Experience in a similar planning, production or project coordination role
- Experience working within a technical environment
- Ability to coordinate customer requirements
- Experience managing the needs of various stakeholders including the customer, operations and sales
- Ability to plan, organise and manage workload effectively within the defined area of responsibility
- Ability to review performance, identify problems and contribute to solution
- Effective verbal and written communication skills
- Ability to apply logical reasoning and analytical thinking
- Exposure to the materials testing environment and working with test results and quotations is significantly advantageous
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognises diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Certification Support & Scheduling Coordinator in Skelmersdale employer: Element Materials Technology Ltd.
Element is an exceptional employer that prioritises its people, offering a dynamic work environment in Skelmersdale where collaboration and communication are key. With a strong commitment to diversity and inclusion, employees benefit from ongoing professional development opportunities and a supportive culture that values every individual's contribution. Join us to be part of a team that not only strives for excellence in customer service but also fosters personal growth and career advancement.
Contact Details:
Element Materials Technology Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Certification Support & Scheduling Coordinator in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Element or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to project coordination and customer communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed multiple stakeholders or coordinated projects. This will highlight your fit for the Certification Support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Element.
We think you need these skills to ace Certification Support & Scheduling Coordinator in Skelmersdale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Certification Support & Scheduling Coordinator role. Highlight your experience in project coordination and customer communication, as these are key aspects of the job.
Showcase Relevant Experience:When detailing your work history, focus on roles where you managed customer requirements or coordinated projects. Use specific examples that demonstrate your ability to handle multiple stakeholders and meet deadlines.
Be Clear and Concise:In your written application, clarity is crucial. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us understand your qualifications without any confusion.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Element Materials Technology Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Certification Support & Scheduling Coordinator. Familiarise yourself with customer communication processes and how to manage project timelines effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing project delays or coordinating with multiple stakeholders. Think of examples from your past experience where you've successfully navigated similar challenges. This will showcase your problem-solving skills and ability to think on your feet.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be ready to highlight your verbal and written communication skills. Practice explaining complex ideas clearly and concisely. You might even want to prepare a brief example of how you've effectively communicated with clients or team members in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
