At a Glance
- Tasks: Be the friendly voice of our lab, handling customer quotes and inquiries with ease.
- Company: Join Element, a leading testing partner that values diversity and inclusion.
- Benefits: Enjoy 33 days holiday, flexible working, and perks like free refreshments.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by connecting customers with the services they need.
- Qualifications: Strong communication skills and a knack for building relationships are key.
The predicted salary is between 24000 - 28000 £ per year.
Element has an opportunity for a Customer Service Representative for our lab in Dudley. Our Customer Service Representatives (CSRs) are the essential first point of contact for customer quote requests, playing a vital part in keeping our sales engine running by handling pricing enquiries, responding to RFQs (Requests for Quotes), and working closely with sales colleagues to ensure our customers receive timely, accurate responses. Fantastic communicators, our CSRs provide an essential link between our sales teams, customers, and our operations colleagues. Key to success as a CSR is the ability to establish a personal rapport with our customers, confidently and proactively engaging with them by phone and email to ensure our quotes meet their needs.
Responsibilities
- Handle incoming requests for pricing and quotations quickly and accurately, ensuring a high level of service and responsiveness.
- Work closely with sales and operations colleagues to deliver well-informed, customer-focused quotes.
- Build rapport with customers through friendly, professional communication by phone and email.
- Spot potential for additional services by asking thoughtful, customer-focused questions during conversations.
- Proactively follow up on outstanding RFQs and requests to keep opportunities moving.
- Ensure customer needs are fully understood and addressed, asking clarifying questions where needed.
Skills / Qualifications
- Relevant technical knowledge; sales experience an advantage.
- Skilled at explaining technical concepts to both specialist and non-specialist audiences.
- Strong knowledge of quotation process (can be developed on the job).
- Bachelor’s degree preferred in engineering, science, business, or equivalent experience.
- Proficient in MS Office.
- Familiarity with CRM an advantage.
- Strong communication skills.
- Ability to build positive customer relationships.
- Attention to detail.
- Financial awareness.
- Effective time management.
- Working knowledge of our products and services (or willingness to learn).
Benefits
- 33 days annual holiday, consisting of 25 days annual holiday and 8 days public holidays.
- Life Assurance / Legal & General Pension scheme with total contributions up to 12%.
- Enhanced Company Sick Pay.
- Flexible Working.
- Cycle Scheme.
- Free Onsite Refreshments.
- Recommend a Friend Bonus.
- Perks At Work Discount Scheme.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognises diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work-related criteria and without regard for age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Customer Service Representative (NDT) employer: Element Materials Technology Ltd.
Element is an exceptional employer located in Dudley, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as 33 days of annual holiday, flexible working arrangements, and a commitment to diversity and inclusion, we empower our Customer Service Representatives to thrive while building meaningful relationships with customers. Join us to be part of a team that values your contributions and fosters a collaborative environment.
Contact Details:
Element Materials Technology Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (NDT)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Element Materials Technology Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Element Materials Technology Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (NDT)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Element Materials Technology Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Element Materials Technology Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Element Materials Technology Ltd.!
How to prepare for a job interview at Element Materials Technology Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
