Credit Control Administration Coordinator (6 month contract)

Element has an opportunity for a new Credit Control Administration Coordinator to join our growing Global Business Services team in Edinburgh on a 6 month fixed term contract. Our new colleague will join us based from our beautiful new office in Edinburgh Park where we are enjoying state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland. This is a fast-paced coordination role that will allow you to bring your own ideas to an expanding team during a very exciting time for us as a business. If you're passionate about customer experience and are a strong organiser, this role can offer a fantastic opportunity to grow your career in a market leading, world leader in the TIC industry.

Responsibilities:

• Managing customer queries by phone and email
• Conducting Welcome calls to our new customers, enhancing our customers' journey
• Working closely with our labs to resolve invoice transactional queries
• Processing bank receipts
• Sales Ledger administration
• Reconcile customer accounts (including proforma accounts)
• Meeting relevant month end processing and timetable requirements
• Producing copy invoices from various platforms
• Report creation
• Taking Card Payments
• Requesting and completing insolvency claim forms
• Distribution of daily queries to the relevant credit controllers for escalation
• Assisting the Customer Onboarding Specialist with the automated new customer account opening process and Account Maintenance Requests
• Collaborate with our AR and AP teams to resolve queries quicker for our customers and business units

Skills / Qualifications:

• Previous experience of working in a customer focused environment
• Self-starter approach to a busy, ever-changing high paced workload
• Strong written and verbal communication skills
• Customer-focused professional approach
• Competent with MS Office, Teams, Outlook (D365 experience would be advantageous)
• Strong organisation and coordination skills
• Team player attitude and ability to work independently
• Strong attention to detail
• Problem solving skills

Company Overview:

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognises diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.