At a Glance
- Tasks: Support sales and client communication while managing quotes and bookings efficiently.
- Company: Element, a leading company in Occupational Hygiene with a focus on people and diversity.
- Benefits: Gain valuable experience in sales support with clear pathways for career growth.
- Other info: Join a diverse workplace that values inclusion and offers flexible working opportunities.
- Why this job: Be part of a dynamic team that drives client satisfaction and revenue generation.
- Qualifications: Strong organisational skills and experience in sales administration or operational support.
The predicted salary is between 30000 - 40000 £ per year.
Element has an opportunity for an Operations & Sales Support Co-ordinator who will play a key role in supporting revenue generation, client retention, and efficient service delivery within the Occupational Hygiene (OH) department. The role provides essential sales support through timely quotation management, proactive follow up, and repeat work coordination, while also ensuring smooth booking, scheduling, and client communication processes. By maintaining momentum from enquiry through to booking, the role helps maximise quote conversion, diary utilisation, and client satisfaction. In addition, the role provides flexible operational support during periods of increased workload, ensuring continuity of service and protecting commercial performance. This position offers structured exposure to sales activity and client engagement, with clear development potential into a future sales or account management role.
Responsibilities
- Sales & Quoting Support
- Prepare and issue quotations for repeat and routine Occupational Hygiene work ensuring accuracy, speed, and consistency to support high conversion rates.
- Maintain repeat-client requoting schedules to support retention and continuity of service delivery.
- Actively track, prioritise, and follow up outstanding quotations to maintain sales momentum and maximise conversion of enquiries into booked work.
- Support the Business Associate by sharing quoting workload and providing cover.
- Track quotation status, follow up outstanding quotes, and support quote conversion.
- Produce quote documentation and maintain accurate quote and pricing records.
- Support basic lead management and inbound enquiries, ensuring timely and professional responses that reflect positively on the business.
- Carry out proactive follow-up and telesales activity for routine OH services, helping to convert interest into confirmed work.
- Client, Booking & Scheduling Support
- Act as a first point of contact for routine client queries relating to quotes and bookings.
- Support repeat bookings and re-booking cycles for existing clients, helping maintain predictable workload and recurring revenue streams.
- Coordinate proposed dates between consultants and clients to optimise diary utilisation and minimise unplanned gaps or cancellations.
- Assist with booking and scheduling activities and confirm logistics as required.
- Provide contingency support during periods of peak workload or absence.
- Operational Administration
- Provide day-to-day operational and sales administration support within the OH team.
- Maintain accurate records in DCRM, scheduling, and booking systems to support pipeline visibility, forecasting, and informed decision-making.
- Chase, track and maintain contract review documentation to ensure continuity of service and commercial compliance.
- Contribute to continuous improvement initiatives that enhance quoting speed, booking accuracy, and overall client experience.
Skills / Qualifications
Essential experience
- Experience in sales administration, operational support, or scheduling roles.
- Strong organisational skills and attention to detail.
- Awareness of how response times, follow up, and scheduling impact sales performance and client retention.
- Ability to manage changing priorities in a busy environment.
- Confidence following up quotations and enquiries, including discussing scope, pricing, and availability with clients.
- Demonstrable ability to manage multiple quotes or bookings simultaneously without loss of accuracy.
- Competent IT skills, including Microsoft Office.
Desirable experience
- Experience in occupational hygiene or a consultancy / field based services environment.
- Familiarity with repeat service delivery and scheduling.
- Awareness of quoting or contract based services.
- Basic commercial awareness, with an understanding of how quoting, utilisation, and timely follow up support client retention.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognises diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Operations & Sales Support Coordinator — Quotation & Booking in Cheadle employer: Element Materials Technology Ltd.
Element is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work environment in the Occupational Hygiene department. With a strong focus on client satisfaction and operational excellence, employees benefit from structured exposure to sales activities and clear pathways for career advancement into sales or account management roles. The inclusive culture fosters diversity and collaboration, making it a rewarding place to build a meaningful career.
Contact Details:
Element Materials Technology Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Sales Support Coordinator — Quotation & Booking in Cheadle
✨Tip Number 1
Get to know the company inside out! Research Element's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations & Sales Support Coordinator role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your skills align with the responsibilities of the role, especially around sales support and client communication. Confidence is key when making a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Element and ready to contribute to the team.
We think you need these skills to ace Operations & Sales Support Coordinator — Quotation & Booking in Cheadle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales administration and operational support. We want to see how your skills align with the role of Operations & Sales Support Coordinator, so don’t hold back!
Showcase Your Organisational Skills:Since this role requires strong organisational skills, give examples of how you've managed multiple tasks or projects simultaneously. We love seeing how you keep things on track and ensure nothing slips through the cracks!
Be Proactive in Your Follow-Ups:Demonstrate your ability to follow up on quotations and client queries effectively. Share any experiences where your proactive approach led to successful outcomes, as this is key to maximising quote conversion and client satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Element Materials Technology Ltd.
✨Know Your Quoting Inside Out
Make sure you understand the quoting process thoroughly. Familiarise yourself with how to prepare and issue quotations accurately and quickly, as this will be a key part of your role. Being able to discuss the nuances of pricing and scope confidently will impress your interviewers.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple quotes and bookings simultaneously. Bring examples of how you've successfully prioritised tasks in a busy environment. This will demonstrate that you can handle the fast-paced nature of the role and maintain accuracy under pressure.
✨Emphasise Client Communication
Since client satisfaction is crucial, be prepared to discuss your experience with client communication. Share specific instances where you’ve effectively followed up on enquiries or resolved client queries, showcasing your proactive approach to maintaining relationships.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a backlog of quotations or dealing with a difficult client. Think through potential scenarios beforehand and have clear, structured responses ready to show your problem-solving skills and adaptability.
