At a Glance
- Tasks: Manage bespoke travel arrangements for competition winners and VIP clients worldwide.
- Company: Join Element, a dynamic agency creating unique brand experiences globally.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to employee empowerment.
- Why this job: Be part of an exciting team that delivers unforgettable experiences and prizes.
- Qualifications: Strong communication skills, customer service passion, and excellent organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wandsworth - Hybrid (plus travel as required)
We have an exciting opening for a Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world.
Who we are
Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.
The Role
- Dealing courteously and attentively with any queries, questions or winner concerns;
- Researching and booking complex travel itineraries around the world;
- Providing all relevant paperwork to accounts as soon as bookings are made;
- Establishing new supplier relationships within the travel and goods industries;
- Working with suppliers to secure the most competitive rates and quotes;
- Meticulously maintaining and updating databases;
- Complex diary management;
About You
- Fluent in English, with good verbal and written communication skills
- A passion for providing a first-class customer service and a desire to 'go the extra mile’;
- Have the ability to work to tight deadlines and thrive under pressure;
- Consider yourself enthusiastic, committed and are willing to roll your sleeves up;
- Have exceptional organisation and problem-solving skills with attention to detail;
- Highly self‑managed and able to work unsupervised, backed up with team support;
- Exceptional time management and ability to prioritise workload;
- Numerical accuracy and proficiency with Excel and Word;
- A positive outlook and can‑do approach
For the right candidate we can consider part time hours – minimum 4 days a week.
Diversity at Strata
At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future.
Fulfilment Manager in London employer: Element London - The Prize & Incentive People
Element, part of the Strata Group, is an exceptional employer located in Wandsworth, offering a hybrid work environment that promotes flexibility and work-life balance. With a strong commitment to diversity and inclusion, we foster a supportive culture where employees are encouraged to grow and thrive, while also enjoying unique opportunities to engage with global travel arrangements for prestigious clients. Join us to be part of a dynamic team that values creativity, collaboration, and a passion for delivering outstanding customer service.
Contact Details:
Element London - The Prize & Incentive People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Fulfilment Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing first-class customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making every experience special for our clients.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you've managed complex travel arrangements or dealt with high-profile clients, as this will resonate with us.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and achievements effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Element London - The Prize & Incentive People
✨Know Your Stuff
Before the interview, make sure you research Element and the Strata Group. Understand their mission, values, and the kind of bespoke travel arrangements they handle. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role requires a passion for first-class customer service, prepare examples from your past experiences where you went the extra mile for a client. Highlight your problem-solving skills and how you managed to keep clients happy under pressure.
✨Demonstrate Organisation and Time Management
Be ready to discuss how you manage complex tasks and tight deadlines. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple travel itineraries or supplier relationships.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about their approach to diversity and how they support their employees.
