At a Glance
- Tasks: Manage bespoke travel arrangements and product fulfilment for competition winners and VIP clients.
- Company: Join Element, a dynamic agency creating unforgettable brand experiences worldwide.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and enjoy a supportive, people-first work environment.
- Why this job: Be part of a passionate team making memorable moments for clients globally.
- Qualifications: Fluent in English and Portuguese with strong customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
Location: London - Hybrid (plus travel as required)
Element - Prize & Rewards Agency
Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.
Job Overview
We have an exciting opening for a Portuguese speaking Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world. Other languages are also an advantage.
Key Responsibilities
- Dealing courteously and attentively with any queries, questions or winner concerns
- Researching and booking complex travel itineraries around the world
- Providing all relevant paperwork to accounts as soon as bookings are made
- Establishing new supplier relationships within the travel and goods industries
- Working with suppliers to secure the most competitive rates and quotes
- Meticulously maintaining and updating databases
- Complex diary management
The successful candidate must be able to demonstrate the below experience:
- Fluent in English and Portuguese, with good verbal and written communication skills
- A passion for providing a first-class customer service and a desire to 'go the extra mile’
- Have the ability to work to tight deadlines and thrive under pressure
- Consider yourself enthusiastic, committed and are willing to roll your sleeves up
- Have exceptional organisation and problem-solving skills with attention to detail
- Highly self-managed and able to work unsupervised, backed up with team support
- Exceptional time management and ability to prioritise workload
- Numerical accuracy and proficiency with Excel and Word
- A positive outlook and can-do approach
For the right candidate we can consider part time hours – minimum 4 days a week.
We are a people-first brand experience agency with a set of core principles that guide our every action by measuring:
- A win for the client: Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients.
- A win for the company: We believe in long-term partnerships and sustainable growth.
- A win for the team: Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered.
- A win for you: Our goal is to create a win for you. We’re dedicated to providing our employees with an enriching workplace that supports their growth and well-being.
- A win for the planet: We are committed to making environmentally responsible choices in our work.
Diversity at Strata
At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered.
We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs.
Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future. At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive.
As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.
Fulfilment Manager (Portuguese Speaker) employer: Element London - The Prize & Incentive People
Element London is an exceptional employer that fosters a dynamic and creative work environment, perfect for ambitious professionals looking to make their mark in the sales and marketing sector. With a strong focus on employee growth, you will have the opportunity to develop your skills across various aspects of marketing and sales while being part of a specialist agency within a major brand experience group. Located in a vibrant city, Element offers a unique chance to engage with diverse clients and contribute to exciting projects that shape the future of brand experiences.
Contact Details:
Element London - The Prize & Incentive People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Manager (Portuguese Speaker)
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We think you need these skills to ace Fulfilment Manager (Portuguese Speaker)
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
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Tailor Your Cover Letter to Element London - The Prize & Incentive People:This is your chance to really connect with the team at Element London - The Prize & Incentive People. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
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How to prepare for a job interview at Element London - The Prize & Incentive People
✨Know Your Logistics Tools
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✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Element London - The Prize & Incentive People that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Element London - The Prize & Incentive People. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
