At a Glance
- Tasks: Manage bespoke travel arrangements for competition winners and VIP clients worldwide.
- Company: Join Element, a dynamic agency creating unique brand experiences globally.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to employee empowerment.
- Why this job: Be part of an exciting team that delivers unforgettable experiences and prizes.
- Qualifications: Strong communication skills, customer service passion, and excellent organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wandsworth - Hybrid (plus travel as required)
We have an exciting opening for a Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world.
Who we are
Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.
The Role
- Dealing courteously and attentively with any queries, questions or winner concerns;
- Researching and booking complex travel itineraries around the world;
- Providing all relevant paperwork to accounts as soon as bookings are made;
- Establishing new supplier relationships within the travel and goods industries;
- Working with suppliers to secure the most competitive rates and quotes;
- Meticulously maintaining and updating databases;
- Complex diary management;
About You
- Fluent in English, with good verbal and written communication skills
- A passion for providing a first-class customer service and a desire to 'go the extra mile’;
- Have the ability to work to tight deadlines and thrive under pressure;
- Consider yourself enthusiastic, committed and are willing to roll your sleeves up;
- Have exceptional organisation and problem-solving skills with attention to detail;
- Highly self-managed and able to work unsupervised, backed up with team support;
- Exceptional time management and ability to prioritise workload;
- Numerical accuracy and proficiency with Excel and Word;
- A positive outlook and can-do approach
For the right candidate we can consider part time hours – minimum 4 days a week.
Diversity at Strata
At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future.
Fulfilment Manager employer: Element London - The Prize & Incentive People
Element, part of the Strata Group, is an exceptional employer located in Wandsworth, offering a hybrid work environment that promotes flexibility and work-life balance. With a strong commitment to diversity and inclusion, we foster a supportive culture where employees are encouraged to grow and thrive, while also enjoying unique opportunities to engage with global travel arrangements for prestigious clients. Join us to be part of a dynamic team that values creativity, collaboration, and a passion for delivering outstanding customer service.
Contact Details:
Element London - The Prize & Incentive People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Element London - The Prize & Incentive People who are looking for fresh talent for roles like Fulfilment Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Element London - The Prize & Incentive People and give you a leg up for your Fulfilment Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Fulfilment Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Fulfilment Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Fulfilment Manager role at Element London - The Prize & Incentive People.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Fulfilment Manager position at Element London - The Prize & Incentive People.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Element London - The Prize & Incentive People.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Element London - The Prize & Incentive People's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Fulfilment Manager.
How to prepare for a job interview at Element London - The Prize & Incentive People
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Element London - The Prize & Incentive People.
