Service Technician (m/w/d) in Oxford

Service Technician

Join Element Logic as a Service Technician and play a key role in the maintenance, repair, and commissioning of state‑of‑the‑art automated warehouse systems! As a Service Technician, you’ll be the hands‑on expert keeping our customers’ automated warehouse systems running at their best. You’ll perform maintenance, troubleshoot and repair technical equipment, and ensure optimal performance every day. Beyond keeping things running smoothly, you’ll also play a key role in installing new systems and expansions, taking part in exciting commissioning projects. Your work will have a direct impact on our customers’ success, helping them get the most value from their investment while shaping the future of warehouse automation.

Duties and Responsibilities

• Perform scheduled maintenance tasks in line with Element Logic’s manuals, standards, and procedures.
• Troubleshoot, repair, and replace equipment components using Element Logic’s detailed service processes.
• Accurately document all completed work and communicate updates to the back‑office team and team leader.
• Prepare clear service visit reports and TODs for customers, ensuring transparency and quality follow‑up.
• Build strong relationships with customers by understanding their needs and highlighting the value of preventive maintenance.
• Manage spare parts inventory for service vans, customer sites, and internal stock to ensure operational readiness.

Competence Areas

• 2+ years of relevant experience in automation, robotics, conveyor systems, or a similar field.
• Electrical knowledge: fault‑finding, reading, and interpreting electrical schematics.
• Mechanical competence: assembling, maintaining, and understanding mechanical systems.
• Remote troubleshooting skills: searching for and implementing solutions via the software tools provided.
• Certifications: MEWP 3A &3B along with FLT (reach/counterbalance) preferred.
• HSE: recognized experience with RAMS and ability to edit and amend.
• Tech‑savvy: ready to master proprietary software and apply IT skills efficiently.
• IT/PC literate.

Personal Characteristics

• Customer‑focused mindset – enjoy engaging directly with clients, understanding needs, ensuring an excellent experience.
• Analytical problem‑solver – pride in diagnosing issues, identifying root causes, and recommending lasting solutions.
• Proactive and adaptable – thrive in dynamic environments, working independently and embracing challenges with a positive attitude.
• Clear communicator – translate complex concepts into simple, understandable language for any audience.
• Collaborative team player – work effectively within a team and independently, supporting colleagues.

Place of Work

Hybrid with regular travel to customer sites across Southern England. Ideal location within 50 miles of Oxford, including Reading, Swindon, Milton Keynes, Northampton, Coventry, Gloucester, and surrounding areas.

Work Format

Required to be on call every 4‑6 weeks on a ROTA basis to cover potential breakdowns. Covered by on‑all enhancement fee and, when required, paid time and a half.

Start Date

To be agreed upon.

Form of Contract

Permanent employment.

Contact

For further questions about the position or process, contact Yana Tuz by email: yana.tuz@elementlogic.net.

Agency Notice

We handle all recruitment in-house at Element Logic and do not accept candidates from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Equality and Diversity

We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.