Solution Architect (m/w/d) Customer Success · All of UK · in London

Join Element Logic as a Solution Architect and help customers maximize the performance of their automated warehouse solutions through innovative software, optimization, and expert guidance! We’re looking for a Solution Architect to join our Customer Success team in the UK. In this role, you will act as the technical bridge between our customers, Customer Success teams, Delivery teams, and Product Development teams. You will help existing customers maximize the value of their warehouse automation solutions by leading software‑related expansion projects, identifying optimization opportunities, and ensuring successful implementation of Element Logic solutions.

As a trusted advisor, you’ll combine technical expertise, logistics understanding, and customer‑facing consultancy skills to improve operational performance and create long‑term customer value.

Responsibilities:

• Drive customer success and solution optimization
• Lead and coordinate software installations and related activities for customer expansion projects.
• Act as a trusted advisor to customers, identifying opportunities to optimize warehouse processes and system performance.
• Support customers in the implementation and ongoing development of Element Logic software solutions, including eManager, eHub, eController, eOperator, and AutoStore integrations.
• Plan and facilitate optimization workshops with customers to identify improvements and best practices.
• Participate in Service Level Agreement (SLA) meetings and present software updates, developments, and new functionalities.
• Serve as a key point of contact for software‑related escalations, configuration requests, and optimization initiatives.
• Design, implement and improve solutions
• Analyze customer workflows, logistics processes, and system requirements.
• Install, configure, test, and document software solutions.
• Ensure successful integration between Element Logic software and customer systems, including ERP and WMS environments.
• Develop and maintain process documentation, tools, reports, and best‑practice knowledge sharing materials.
• Support project management activities related to AutoStore modules and smaller aftermarket projects.
• Coordinate activities between Customer Success, Delivery, Product Development, and customer stakeholders.

Collaborate and innovate

• Work closely with Element Logic’s Research & Development teams to translate customer needs into product improvements and new functionality.
• Collaborate with Solution Architects, Consultants, and technical specialists across the organization.
• Support colleagues across countries and business units when required.
• Contribute to continuous improvement initiatives and help strengthen technical expertise within the Customer Success organization.

Desired skills and experience:

• Degree in IT, Logistics, Engineering, Automation, or a related field.
• Experience working with software solutions, system integrations, logistics systems, or warehouse automation environments.
• Strong knowledge of MS SQL and database technologies.
• Good understanding of Windows environments, networking, IIS, Cloud technologies, and Microsoft Azure.
• Experience installing, configuring, testing, and supporting software solutions.
• Understanding of logistics processes, warehouse operations, and supply chain systems.
• Experience in customer‑facing consultancy, technical support, or solution design roles.
• Proficiency in Microsoft Office applications.
• Fluent English, both written and spoken.

Personal qualities

• Is customer‑focused and enjoys building trusted relationships.
• Has excellent communication and presentation skills.
• Thinks analytically and enjoys solving complex problems.
• Can translate technical concepts into business value.
• Takes ownership and works proactively.
• Collaborates effectively across teams and functions.
• Is adaptable, curious, and eager to learn new technologies.
• Thrives in a dynamic and growing organization.

We’re looking for a highly motivated professional with a true passion for projects and solutions - and the determination to see them succeed. With your excellent communication, interpersonal, and presentation skills, you have the ability to turn complex ideas into clear, engaging solutions that inspire confidence in our clients. Furthermore, you’re structured, efficient, and care about getting things right. You take ownership, think ahead, and approach challenges with a solution‑oriented mindset.

Place of work: Hybrid - split between remote working (home or office) and regular travel to customer sites across the UK
Start date: To be agreed upon
Form of contract: Permanent employment

For further questions about the position or process, contact Yana Tuz by email.

Be yourself, in your element. At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.