At a Glance
- Tasks: Help customers optimise their automated warehouse solutions with innovative software and expert guidance.
- Company: Join Element Logic, a forward-thinking company focused on customer success and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact by improving operational performance in cutting-edge logistics environments.
- Qualifications: Degree in IT, Logistics, or related field; experience in software solutions and customer consultancy.
The predicted salary is between 54000 - 66000 £ per year.
Join Element Logic as a Solution Architect and help customers maximize the performance of their automated warehouse solutions through innovative software, optimization, and expert guidance. You will act as the technical bridge between our customers, Customer Success teams, Delivery teams, and Product Development teams, leading software-related expansion projects, identifying optimisation opportunities, and ensuring successful implementation of Element Logic solutions. As a trusted advisor you combine technical expertise, logistics understanding, and customer-facing consultancy skills to improve operational performance and create long-term customer value.
Responsibilities
- Drive Customer Success and Solution Optimisation
- Lead and coordinate software installations and related activities for customer expansion projects.
- Act as a trusted advisor to customers, identifying opportunities to optimise warehouse processes and system performance.
- Support customers in the implementation and ongoing development of Element Logic software solutions, including eManager, eHub, eController, eOperator, and AutoStore integrations.
- Plan and facilitate optimisation workshops with customers to identify improvements and best practices.
- Participate in Service Level Agreement (SLA) meetings and present software updates, developments, and new functionalities.
- Serve as a key point of contact for software-related escalations, configuration requests, and optimisation initiatives.
Design, Implement and Improve Solutions
- Analyse customer workflows, logistics processes, and system requirements.
- Install, configure, test, and document software solutions.
- Ensure successful integration between Element Logic software and customer systems, including ERP and WMS environments.
- Develop and maintain process documentation, tools, reports, and knowledge sharing materials.
- Support project-management activities related to AutoStore modules and smaller aftermarket projects.
- Coordinate activities between Customer Success, Delivery, Product Development, and customer stakeholders.
Collaborate and Innovate
- Work closely with Element Logic's Research & Development teams to translate customer needs into product improvements and new functionality.
- Collaborate with Solution Architects, Consultants, and technical specialists across the organisation.
- Support colleagues across countries and business units when required.
- Contribute to continuous improvement initiatives and help strengthen technical expertise within the Customer Success organisation.
Desired Skills and Experience
- Degree in IT, Logistics, Engineering, Automation, or a related field.
- Experience working with software solutions, system integrations, logistics systems, or warehouse automation environments.
- Strong knowledge of MS SQL and database technologies.
- Good understanding of Windows environments, networking, IIS, Cloud technologies, and Microsoft Azure.
- Experience installing, configuring, testing, and supporting software solutions.
- Understanding of logistics processes, warehouse operations, and supply-chain systems.
- Experience in customer-facing consultancy, technical support, or solution-design roles.
- Proficiency in Microsoft Office applications.
- Fluent English, written and spoken.
Personal Qualities
- Customer-focused and builds trusted relationships.
- Excellent communication and presentation skills.
- Think analytically and enjoys solving complex problems.
- Translates technical concepts into business value.
- Takes ownership and works proactively.
- Collaborates effectively across teams and functions.
- Adapts, is curious, and eager to learn new technologies.
- Thrives in a dynamic and growing organisation.
Place of Work: Hybrid – split between remote working (home or office) and regular travel to customer sites across the UK
Start Date: To be agreed upon
Form of Contract: Permanent employment
For further questions about the position or process, contact Yana Tuz by email. We are an equal opportunity employer. We believe individuals should be in their element and we recognise, celebrate and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances.
Solution Architect (m/w/d) in London employer: Element Logic®
Element Logic is an exceptional employer that fosters a collaborative and dynamic work environment in Leicester, where employees are encouraged to grow and develop their skills. With a strong focus on employee well-being, we offer flexible hybrid working arrangements, comprehensive support for professional development, and a culture that values initiative and teamwork. Join us to be part of a forward-thinking team that is dedicated to operational excellence and innovation.
