At a Glance
- Tasks: Design and deliver innovative solutions for high-profile clients using cutting-edge technology.
- Company: Join Element, a mission-driven company focused on secure communications for government and public sectors.
- Benefits: Enjoy 40 days of annual leave, share options, and a professional development budget.
- Other info: Fully remote role with a family-friendly environment and commitment to diversity and inclusion.
- Why this job: Make a real impact in open source while working with top-tier organisations like NATO and the UN.
- Qualifications: Strong technical skills in modern infrastructure and excellent communication abilities required.
The predicted salary is between 75000 - 85000 £ per year.
Element develops a sovereign, interoperable and secure communications platform for government, defence and public sector organisations.
We are a for-profit company committed to open source, building on Matrix; the open communication standard created by the same team behind Element.
Element works closely with organisations including the NATO, United Nations, and more than 35 governments to provide sovereign workplace solutions for public administration.
We are building something important for highly regulated and security-sensitive environments, and we cannot do that without a diverse and high-performing team.
Our hiring process is designed to be respectful, transparent and fair.
Our Values.
- We care about the greater good
- We work together in the open
- We are proud of how we serve our customers
- We are ambitious and iterate rapidly
What we're looking for.
- Fluent English (C1+)
- Excellent communication and stakeholder engagement skills
- Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
- Working knowledge of database technologies (e. g., Postgre SQL, SQL)
- Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
- Experience in technical roles serving enterprise or government clients
- Familiarity with scripting or programming (Python, JS, or similar)
- Familiarity with web technologies and client/server architecture
- Familiarity with Git
Bonus points if you also have
- Fluency in other European languages, particularly German or French
- Familiarity with Vo IP, E2EE, or decentralised systems
- Experience working in/with the public sector in UK/US
- Contributions to or experience with open source projects
- UK Security Clearance
- Knowledge of mobile platforms (i OS, Android)
- Familiarity with mobile device management technologies
Requirements
The impact you’ll make.
This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities.
You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales.
You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions.
You’ll focus predominantly on the English-speaking market (primarily UK and US), while supporting international opportunities as needed.
What you’ll be doing.
- Pre-Sales Engineering
- Support Account Executives during sales cycles with technical expertise.
- Deliver product demos, architecture reviews, and technical deep-dives.
- Engage in discovery conversations to understand customer pain points.
- Provide solution sizing, integration guidance, and technical validation.
- Contribute to RFP responses and formal proposals.
- Stay current with the collaboration and communications landscape.
- Represent the voice of prospective customers internally.
- Post-Sales Delivery and Technical Customer Success
- Lead the design of customer solutions using Matrix and Element’s stack.
- Own technical delivery from requirements gathering through deployment.
- Act as a mediator between customer needs and Element’s product roadmap.
- Provide guidance on installation, configuration, scaling, and integration.
- Manage scope, risks, and timelines for implementation work.
- Help improve our documentation and internal processes.
Benefits
Where we’re located.
We are a fully remote Team and this role is open to candidates based in the UK only.
Salary Range.
£75,000 - £85,000
What we offer.
- Meaningful, mission-driven work in open source
- 40 days of annual leave (incl. local bank holidays)
- Share options
- Discretionary annual bonus
- Healthcare cover
- Professional development budget Access to a wellbeing platform
- Home Office allowance
- Company socials
- Family-friendly environment
Our hiring process.
- HR initial call (non technical) - Up to 30 min
- First stage interview - Up to 45 min
- Last stage interview - Up to 60 min
Equality, diversity, and inclusion.
Element does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Your personal data will be processed in accordance with our privacy policy.
Solutions Architect employer: Element - creators of Matrix
Element is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant area, we provide our Customer Success Managers with comprehensive training, competitive benefits, and the opportunity to make a meaningful impact on government and enterprise accounts, ensuring a rewarding career path.
Contact Details:
Element - creators of Matrix Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Element - creators of Matrix or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Element - creators of Matrix.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Element - creators of Matrix.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Element - creators of Matrix that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Element - creators of Matrix.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Element - creators of Matrix and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Element - creators of Matrix
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Element - creators of Matrix uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
