Software Support Manager in Crawley

Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.

What You’ll Do At Elekta:

• Lead and optimise software support operations across the region, ensuring a high standard of service delivery for our customers.
• Manage resources, drive team performance, and continuously enhance processes to improve customer satisfaction.
• Work closely with global teams and product lifecycle functions to ensure readiness for new technologies while maintaining quality, compliance, and operational excellence.
• Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues.
• Ensure all customer contact channels (phone, portal, email) are appropriately staffed and optimised.
• Identify and escalate gaps in support capacity or capability to senior leadership.
• Support the successful rollout of new products, upgrades, and enhancements within the region.
• Drive effective knowledge transfer to ensure teams are equipped to support new technologies.
• Provide ongoing feedback to improve product serviceability and supportability.
• Analyse customer feedback and satisfaction data, driving targeted improvement initiatives.
• Foster cross-functional collaboration to support regional and organisational objectives.
• Monitor departmental budgets and highlight any variances or risks.
• Ensure adherence to business management systems, quality standards, and regulatory requirements.
• Maintain clear communication with regional stakeholders on key risks, issues, and activities.
• Lead, coach, and develop software support staff, including conducting regular performance reviews.
• Represent Software Support in internal and external forums, maintaining a professional presence.
• Promote Elekta’s brand, values, and strategic priorities in all activities.

What You’ll Bring:

• Bachelor’s Degree (clinical or business oriented) or equivalent knowledge acquired through business experience.
• Solid knowledge and experience of the medical devices industry.
• Strong knowledge/understanding of Elekta's product portfolio.
• Excellent communication skills, both written and verbal. Skilled speaker and representative in social contacts.
• Strong multi-tasker and experience covering a broader region (along with all the travel it requires).

What You’ll Get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits:

• Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH).
• Up to 25 paid vacation days (plus bank holidays).
• Holiday Purchase Scheme.
• Private Medical Insurance.
• Attractive Employer Pension Contribution Package.
• Cycle to work scheme.
• Life Assurance.
• Onsite subsidized restaurant, offering budget-friendly dining.
• Love electric (Electric vehicle salary sacrifice scheme).

Hiring process:

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e-mail.

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.