Software Service Training Specialist in Crawley

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What You’ll Do At Elekta:

• The Software Service Training Specialist designs and delivers high‑quality learning solutions across Elekta’s software portfolio, supporting global teams involved in service, installation, and upgrades. The role focuses on both eLearning and instructor‑led training, following the ADDIE instructional design methodology.
• You’ll create engaging courses and supporting materials—including digital, video‑based, classroom, and virtual learning—while partnering closely with subject‑matter experts to ensure technical accuracy.
• Working alongside Software Service Training Leads, you’ll contribute to training plans, deliver learning assets to time and quality, and support the ongoing maintenance of E&T Cloud master images.

Responsibilities

• Content Creation & Content Delivery Responsibilities:

• Develop and deliver training content following the ADDIE instructional design methodology and in line with the SSTS content creation guidelines & processes.
• Plan and document content development & delivery activities in the appropriate Monday.com boards in line with SSTS work instructions.
• Conduct virtual and in-person training sessions for global audiences.
• Work closely with SSTS Training Solution Leads to input into training plans & align deliverables with release dates & audience upskilling needs.
• Create eLearning modules in collaboration with Subject Matter Experts.
• Create videos, screen recordings & animations as required.
• Maintain and update training materials based on product updates and participant feedback.

• Manage the deployment of learning artefacts to Elekta’s Learning Management System.
• Manage the recording of attendance for instructor-led classroom & virtual courses.
• Qualify for and maintain the ‘Content Developer’ and ‘Instructor’ roles in Elekta’s Management System.
• Use defined communication channels to notify core audiences & stakeholders of new learning & upskilling opportunities.

• Deploy, troubleshoot and delete E&T Cloud virtual training systems as instructed.
• Perform ongoing hygiene & maintenance operations in E&T Cloud systems.

What You'll Bring:

• Educated to degree or diploma in Instructional Design, Education OR IT-related qualifications OR demonstrable knowledge comparable to this requirement.
• Solid and demonstrable knowledge of the use, deployment or maintenance of Elekta’s software products & solutions desired, gained through 3+ years’ experience in either a Support, Installation, Upgrade or comparable role.
• Expertise in either the technical or application/workflow domain required.
• Experience with instructional design principles and adult learning methodologies (andragogy) desired.
• Experience with creating content in rapid authoring environment such as Rise 360 desired.
• Experience with creating & editing video content in environments such as Camtasia desired.
• Availability & eligibility for overnight travel domestic and international required.

What you’ll get:

• In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.
• In addition to this, Elekta offers a range of benefits:

• Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH).
• Up to 25 paid vacation days (plus bank holidays).
• Private Medical Insurance.
• Attractive Employer Pension Contribution Package.
• Cycle to work scheme.
• Life Assurance.
• Onsite subsidized restaurant, offering budget-friendly dining.

Hiring process:

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. For questions, please contact the Talent Acquisition Partner responsible. We do not accept applications through e-mail.

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.