At a Glance
- Tasks: Manage customer portals, optimise processes, and ensure a top-notch user experience.
- Company: Elekta, a leader in cancer care technology with a mission to save lives.
- Benefits: Generous vacation days, private medical insurance, and a supportive work environment.
- Other info: Work from our Crawley HQ 4 days a week with flexible remote options.
- Why this job: Make a real difference in cancer care while developing your career in a meaningful way.
- Qualifications: Bachelor's degree and Salesforce experience; passion for improving customer journeys.
The predicted salary is between 50000 - 65000 £ per year.
Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We don’t just build technology. We build hope for everyone dealing with Cancer. At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.
What You’ll Do At Elekta:
- The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company’s 2 customer-facing portals. Ensuring seamless execution of processes, system integrity, and a high-quality user experience across global customer segments.
- Key areas of responsibility include business process mapping and optimization, requirements validation, Salesforce testing and troubleshooting, coordination of User Acceptance Testing (UAT) across regions, and supporting release and change management activities.
Responsibilities:
- Translate technical requirements into clearly defined, actionable solutions aligned with business objectives.
- Map and document business processes to identify workflows, dependencies, and opportunities for improvement.
- Establish and maintain high-quality documentation standards, including clear user guides and process documentation for internal and external audiences.
- Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release.
- Validate business requirements to ensure they are complete, accurate, and aligned with project goals.
- Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement.
- Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign-off.
- Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders.
- Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved.
What You’ll Bring:
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field (MBA preferred).
- Strong understanding of customer journeys, self-service models, and digital user experience best practices.
- Salesforce experience, with proficiency in platform features and configuration.
- Experience with Service Cloud (required).
- Experience with Experience Cloud for customer and partner portals (preferred).
- Strong skills in process design, mapping, and documentation.
What You’ll Get:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
- Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH).
- Up to 25 paid vacation days (plus bank holidays).
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Attractive Employer Pension Contribution Package.
- Cycle to work scheme.
- Life Assurance.
- Onsite subsidized restaurant, offering budget-friendly dining.
- Love electric (Electric vehicle salary sacrifice scheme).
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e-mail.
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Customer Portal Operations Manager in Crawley employer: Elekta
Elekta is an exceptional employer dedicated to improving and saving lives through innovative cancer care solutions. With a strong commitment to employee well-being, we offer generous benefits including up to 25 paid vacation days, private medical insurance, and a supportive work culture that fosters professional growth and collaboration. Located in Crawley, our headquarters provides a dynamic environment where you can make a meaningful impact while enjoying a balanced work-life with flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Portal Operations Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to current Elekta employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Elekta's mission and values. Show us how your skills align with improving cancer care. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice common interview questions, especially those related to customer experience and Salesforce. We want to see how you handle real-world scenarios, so think of examples that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Elekta.
We think you need these skills to ace Customer Portal Operations Manager in Crawley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Portal Operations Manager role. Highlight your relevant experience with Salesforce and process optimisation, as this will show us you’re a great fit for what we need.
Show Your Passion:We love seeing candidates who are genuinely passionate about making a difference in cancer care. Share your motivation for wanting to join Elekta and how you can contribute to our mission in your application.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that align with the job description.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Elekta
✨Know Your Customer Journey
Familiarise yourself with the customer journey and self-service models relevant to Elekta's products. Be ready to discuss how you can enhance user experience across the portals, as this will show your understanding of their mission to improve cancer care.
✨Showcase Your Salesforce Skills
Prepare to demonstrate your proficiency in Salesforce, especially with Service Cloud and Experience Cloud. Bring examples of past experiences where you've successfully tested or troubleshot Salesforce functionalities, as this will highlight your technical expertise.
✨Process Mapping is Key
Brush up on your process mapping skills. Be prepared to explain how you would document and optimise business processes for the customer portals. This will showcase your ability to identify workflows and improvement opportunities, which is crucial for the role.
✨Communicate Clearly
Effective communication is vital, especially when coordinating User Acceptance Testing (UAT) across regions. Practice articulating your thoughts clearly and concisely, as this will help you convey your ideas and solutions effectively during the interview.
