At a Glance
- Tasks: Manage customer portals, ensuring seamless processes and a top-notch user experience.
- Company: Join Elekta, a leader in innovative healthcare technology.
- Benefits: Enjoy up to 25 vacation days, private medical insurance, and a cycle to work scheme.
- Other info: Work from our Crawley HQ four days a week with great career growth opportunities.
- Why this job: Make a real impact on customer journeys while working with cutting-edge digital solutions.
- Qualifications: Bachelor's degree and Salesforce experience required; strong process design skills preferred.
The predicted salary is between 50000 - 60000 £ per year.
The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company’s two customer‑facing portals. Ensuring seamless execution of processes, system integrity, and a high‑quality user experience across global customer segments.
Responsibilities
- Translate technical requirements into clearly defined, actionable solutions aligned with business objectives.
- Map and document business processes to identify workflows, dependencies, and opportunities for improvement.
- Establish and maintain high‑quality documentation standards, including clear user guides and process documentation for internal and external audiences.
- Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release.
- Validate business requirements to ensure they are complete, accurate, and aligned with project goals.
- Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement.
- Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign‑off.
- Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders.
- Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved.
What You’ll Bring
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field (MBA preferred).
- Strong understanding of customer journeys, self‑service models, and digital user‑experience best practices.
- Salesforce experience, with proficiency in platform features and configuration.
- Experience with Service Cloud (required).
- Experience with Experience Cloud for customer and partner portals (preferred).
- Strong skills in process design, mapping, and documentation.
What You’ll Get
- Work pattern: required to work from the Crawley HQ 4 days a week with 1 day WFH.
- Up to 25 paid vacation days (plus bank holidays).
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Attractive Employer Pension Contribution Package.
- Cycle to work scheme.
- Life Assurance.
- Onsite subsidised restaurant, offering budget‑friendly dining.
- Electric vehicle salary sacrifice scheme.
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Customer Portal Operations Manager in Crawley employer: Elekta AB
Elekta is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Crawley. With generous benefits such as up to 25 paid vacation days, private medical insurance, and a cycle to work scheme, employees are encouraged to maintain a healthy work-life balance while contributing to meaningful projects. The company fosters an environment of continuous improvement and collaboration, making it an ideal place for those looking to make a significant impact in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Portal Operations Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Elekta or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer portals and Salesforce. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled operational issues in the past. Use real examples that highlight your ability to improve processes and enhance user experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Portal Operations Manager in Crawley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with customer journeys and Salesforce. We want to see how your skills align with the role of Customer Portal Operations Manager!
Showcase Your Documentation Skills:Since high-quality documentation is key for this role, include examples of user guides or process documentation you've created in the past. This will help us see your attention to detail and clarity in communication.
Highlight Your Problem-Solving Abilities:We love candidates who can tackle issues head-on! Share specific examples of how you've resolved operational challenges or improved processes in previous roles. This will demonstrate your proactive approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Elekta AB
✨Know Your Portals
Familiarise yourself with the customer-facing portals that Elekta operates. Understand their features, user journeys, and how they enhance the customer experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Master Salesforce
Since Salesforce experience is crucial for this position, brush up on your skills. Be prepared to discuss specific functionalities you've worked with, especially in Service Cloud and Experience Cloud. Highlight any testing activities you've led or participated in to showcase your hands-on experience.
✨Process Mapping Pro
Get comfortable with process design and mapping. Think of examples where you've identified workflows and improved processes in previous roles. Being able to articulate these experiences will show your ability to translate technical requirements into actionable solutions.
✨Communication is Key
As a Customer Portal Operations Manager, clear communication with stakeholders is vital. Prepare to discuss how you've handled operational issues in the past and how you ensured timely resolutions. This will demonstrate your capability to act as a key escalation point effectively.
