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For Companies At a Glance
- Tasks: Lead our luxury loyalty programme and elevate client engagement for ultra-high-net-worth clients.
- Company: Join Elegant Resorts, a luxury tour operator known for bespoke travel experiences.
- Benefits: Generous holiday entitlement, birthday off, staff awards, and hotel discounts.
- Why this job: Shape the future of luxury travel and build relationships with elite clientele.
- Qualifications: Experience in luxury travel sales and exceptional communication skills required.
- Other info: Dynamic, fast-paced environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Overview and What We Offer
- Monday – Friday: 37.5 hours per week
- Location: Chester
- Refer a Friend Bonus: £1000 per successful referral – unlimited!
- Generous Holiday Entitlement
- Day Off for Your Birthday
- Staff recognition awards
- Hotel and Airline Discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE… We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day.
- Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Who We Are And What We Do
Elegant Resorts is a luxury tour operator crafting bespoke, high-end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers.
Our expert team curates exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation.
Elegant Resorts is part of The Portman Travel Group and includes If Only, Clarity Business Travel, Brighter Event, and Destination Sports Group.
The Opportunity
We are seeking a visionary and commercially driven Client Engagement to lead our flagship loyalty programme – the Chairman’s Club to service our current database and attract new customers, designed exclusively for Ultra-High-Net-Worth Clients (UHNWCs).
This is a strategic leadership role focused on elevating client engagement, driving revenue growth, offering exemplary service and delivering a world-class luxury experience. You will be the face of the Chairman’s Club, building trusted relationships with elite clients, collaborating with our internal team of top-performing Sales Consultants, liaising with luxury suppliers and curating exclusive experiences that set Elegant Resorts apart in the ultra-luxury travel space.
Key Responsibilities
Sales & Strategy
- Lead the evolution of the Chairman’s Club to maximise revenue, conversion, and client retention.
- Collaborate with Sales Consultants to support high-value enquiry conversion.
- Analyse performance data and market trends to identify growth opportunities and deliver targets.
- Align programme strategy with wider commercial objectives and KPIs.
- Deliver strategic insights and recommendations to senior leadership.
Client Experience & Relationship Management
- Serve as the primary contact for UHNW clients, fostering long-term, trusted relationships.
- Anticipate and respond to individual client preferences with tailored, seamless service.
- Represent Elegant Resorts at luxury events and experiences, both domestically and internationally.
- Deliver moments of surprise and delight that exceed client expectations.
Operational Excellence & Supplier Partnerships
- Build and maintain strong relationships with luxury suppliers, DMCs, hoteliers, and lifestyle partners.
- Curate and co-host exclusive Chairman’s Club events and experiences.
- Ensure all client interactions and bookings reflect the highest standards of service.
- Negotiate exclusive value-adds and experiences that differentiate the programme.
Cross-Functional Collaboration
- Champion the Chairman’s Club ethos across departments.
- Work closely with marketing, operations, and product teams to ensure alignment and innovation at every customer touchpoint.
- Support internal initiatives with a hands-on, solutions-focused approach.
About You
Experience & Skills
- Proven background in luxury travel, sales leadership ideally within a fast based contact centre environment, or high-end client services.
- Strong commercial acumen and analytical mindset.
- Deep understanding of UHNW client expectations and luxury travel trends.
- Exceptional communication and stakeholder management skills.
- Highly organised, detail-oriented, and results-driven.
Personal Attributes
- Strategic thinker with an entrepreneurial spirit.
- Emotionally intelligent and confident engaging with elite clientele.
- Collaborative team player who thrives in a high-performance culture.
- Willingness to travel and represent the brand with polish and professionalism.
Why Join Us?
At Elegant Resorts, you’ll be part of a team that’s passionate about delivering excellence in every journey. This is a rare opportunity to shape the future of UHNW client engagement in luxury travel, working with a brand that’s synonymous with sophistication, service, and innovation.
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Client Engagement & Sales Manager employer: Elegant Resorts
Contact Detail:
Elegant Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement & Sales Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in luxury travel. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury travel shine through. Share stories that highlight your experience and how you can elevate client engagement.
✨Tip Number 3
Research is key! Know the company inside out—its culture, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Client Engagement & Sales Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury travel shine through! We want to see how your passion aligns with our commitment to excellence and innovation.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury travel and client engagement. We’re looking for specific examples that demonstrate your ability to build relationships with UHNW clients and drive revenue growth.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to get a sense of who you are beyond your qualifications. Share your unique perspective on delivering exceptional client experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Elegant Resorts
✨Know Your Luxury Travel Inside Out
Before the interview, dive deep into the luxury travel sector. Familiarise yourself with current trends, key players, and what sets Elegant Resorts apart. This knowledge will not only impress but also help you articulate how your experience aligns with their vision.
✨Showcase Your Client Engagement Skills
Prepare specific examples of how you've successfully built relationships with high-value clients in the past. Highlight your ability to anticipate client needs and deliver exceptional service, as this role is all about creating unforgettable experiences for UHNW clients.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to driving revenue growth and client retention. Think about how you can align the Chairman’s Club strategy with broader commercial objectives. Presenting a clear vision will show that you're not just a doer, but a strategic leader.
✨Emphasise Collaboration and Team Spirit
Elegant Resorts values teamwork, so be prepared to share how you've successfully collaborated across departments in previous roles. Discuss how you can champion the Chairman’s Club ethos and work closely with marketing and operations to enhance client engagement.