At a Glance
- Tasks: Support Luxury Travel Specialists in creating unforgettable holiday experiences for clients.
- Company: Elegant Resorts, a luxury tour operator dedicated to bespoke travel.
- Benefits: Generous holiday entitlement, birthday off, hotel discounts, and a £1000 referral bonus.
- Other info: Inclusive workplace with opportunities for professional development and career growth.
- Why this job: Join a passionate team and help craft exceptional travel journeys for discerning travellers.
- Qualifications: Strong communication skills, attention to detail, and knowledge of Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Overview and What We Offer
- Hours: 39 hours per week
- Location: Chester
- Refer a Friend Bonus: £1000 per successful referral – unlimited!
- Generous Holiday Entitlement
- Day Off for Your Birthday
- Staff recognition awards
- Hotel and Airline Discounts
- Employee Assistance Programme
Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Elegant Resorts is a luxury tour operator crafting bespoke, high‑end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers. Our expert team curates exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation. Elegant Resorts is part of The Portman Travel Group and includes If Only, Clarity Business Travel, Brighter Event, and Destination Sports Group.
Role Purpose – Assist the Luxury Travel Specialists in providing our clients with the perfect holiday experience. Demonstrating outstanding Client Service pursuing highly developed communication and administrative skills.
Operational – Key Tasks
- Communication & Administration
- Ensure all supplier confirmations are received; obtain proforma invoices where possible
- Book land components (e.g. transfers) to support sales
- Issue and manage all APIS forms; ensure details are accurately stored in the system
- Publish and send ATOL certificates to all clients
- Monitor and manage supplier responses from arrival lists
- Action all flight schedule changes in line with the revised process, including:
- Manual updates in Travelink
- Notifying clients and suppliers where required
- Manage booking amendments and cancellations
- Ensure all hotel, transfer, and rep special requests are confirmed; chase suppliers if outstanding
- Support Sales with amendments/cancellations by updating land arrangements
- Issue updated documentation following changes, including:
- Invoices
- APIS
- ATOL certificates
- Booking confirmations
- Concierge documents
- Flight updates
- Ensure bookings are fully updated with:
- Additional information in GAL
- Supplier pre-payments
- Client payment due dates
- Operational
- Ensure all system data is entered accurately and consistently across Travelink, Travelcomms, and HubSpot
- Check all bookings and confirmations for accuracy and completeness before passing to Quality Assurance
- Profit Protection
- Flag any discrepancies to Luxury Travel Specialists and Quality Assurance
- Ensure all costs are entered accurately
Essential:
- Highly developed grammatical, language and numerate skills
- Good working knowledge of Microsoft, especially Word and Outlook
- Intermediate booking and processing skills
- Knowledge of GDS preferably Galileo
Sales Support Execuitve in Chester employer: Elegant Resorts Limited
Elegant Resorts is an exceptional employer located in Chester, offering a vibrant work culture that celebrates diversity and inclusivity. With generous benefits such as a £1000 referral bonus, extensive holiday entitlement, and unique discounts on hotels and airlines, we prioritise employee well-being and recognition. Our commitment to professional development ensures that our team members have ample opportunities for growth within the luxury travel sector, making Elegant Resorts a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Execuitve in Chester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Elegant Resorts Limited who are looking for fresh talent for roles like Sales Support Execuitve.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Elegant Resorts Limited and give you a leg up for your Sales Support Execuitve application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Sales Support Execuitve openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Sales Support Execuitve in Chester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Sales Support Execuitve role at Elegant Resorts Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Sales Support Execuitve position at Elegant Resorts Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Elegant Resorts Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Elegant Resorts Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Sales Support Execuitve.
How to prepare for a job interview at Elegant Resorts Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Elegant Resorts Limited.
