Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical support and implementation for a top software provider in social housing.
- Company: Join an award-winning company making a difference in the housing sector.
- Benefits: Enjoy a competitive salary, bonuses, and a significant pension plan.
- Why this job: Be the technical hero, collaborating with clients and improving software that matters.
- Qualifications: Experience in IT support, knowledge of networks, SQL databases, and web applications required.
- Other info: Apply quickly; this role won't last long!
Our client are looking for a confident and capable Technical Analyst to lead the Support and Implementation functions for a well-established and award-winning software provider in the social housing sector. This is a great opportunity to take ownership of the technical support and delivery of a mature and widely-used middleware product suite that integrates with major Housing Management Systems across the UK and Ireland.
As the Technical Analyst, you’ll be the technical linchpin of the organisation – overseeing all support activity, managing customer upgrades, leading implementations, and liaising directly with clients, developers, and IT partners.
Key Responsibilities:- Manage and monitor technical support tickets to ensure SLA compliance
- Handle second-line customer enquiries, escalate to developers as needed
- Report bi-weekly on ticket status and ongoing support issues
- Identify areas for improving support efficiency and reducing ticket volumes
- Plan and deliver upgrades, server/database migrations, and new installations
- Collaborate with client-side IT teams, internal developers, and HMS vendors
- Maintain and update installation/configuration documentation in GitHub and Google Sheets
- Assist sales and pre-sales teams by explaining the technical set-up to prospects
- Be actively involved in user testing for new software releases
- Provide technical feedback to development and contribute to product improvement
- Keep project and support tickets up to date in internal systems
- Provide bi-weekly updates on project status and KPIs
- Ideally you will have prior experience working within an IT Technical support role
- Have a solid grasp of network infrastructure, IIS, remote access, and SQL databases
- Experience or knowledge of web-based enterprise applications and integrations
- Be personable, proactive, and a clear communicator
- Highly organised, detail-oriented, and self-motivated
- Team player – comfortable collaborating with both technical and non-technical colleagues
This is a permanent position.
Technical analyst employer: Electus Recruitment Solutions
Contact Detail:
Electus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical analyst
✨Tip Number 1
Familiarise yourself with the specific middleware products mentioned in the job description. Understanding how these integrate with Housing Management Systems will give you an edge during interviews and discussions.
✨Tip Number 2
Brush up on your technical support skills, especially around network infrastructure and SQL databases. Being able to demonstrate your knowledge in these areas will show that you're ready to take on the responsibilities of the role.
✨Tip Number 3
Prepare examples of how you've improved support efficiency or handled complex technical issues in previous roles. This will help you illustrate your problem-solving abilities and proactive approach during the interview.
✨Tip Number 4
Network with professionals in the social housing sector or those who work with similar software solutions. Engaging with industry peers can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Technical analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT technical support, network infrastructure, and SQL databases. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your enthusiasm for the company. Mention specific experiences that align with the responsibilities of managing support tickets and collaborating with clients.
Showcase Technical Skills: In your application, emphasise your technical skills related to web-based enterprise applications and integrations. Provide examples of how you've successfully handled similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Analyst.
How to prepare for a job interview at Electus Recruitment Solutions
✨Showcase Your Technical Knowledge
As a Technical Analyst, it's crucial to demonstrate your understanding of network infrastructure, SQL databases, and web-based applications. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you managed support tickets or led implementations, and be ready to explain your thought process and outcomes.
✨Emphasise Communication Skills
Since you'll be liaising with clients and technical teams, highlight your ability to communicate complex technical concepts clearly. Share examples of how you've successfully collaborated with both technical and non-technical colleagues.
✨Demonstrate Organisational Skills
Being detail-oriented and organised is key for this role. Discuss how you manage multiple tasks, such as monitoring support tickets and planning upgrades, to ensure efficiency and compliance with SLAs.
