At a Glance
- Tasks: Provide top-notch AV service and support at client sites, ensuring smooth operations.
- Company: Join a global leader in AV technology with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, health benefits, and generous paid time off.
- Other info: Flexible work-life balance and opportunities for career growth await you.
- Why this job: Be part of exciting projects and enhance your technical skills in a dynamic environment.
- Qualifications: Technical knowledge of AV systems and strong customer service skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
About the role
We are looking for an Onsite Service Technician located at our customer site in Newport, RI.
The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support.
These systems include AV projection, pro audio, video, and AV system show control, interactives and displays.
You may also be involved in small systems installation and video conference support.
The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems.
What you'll do
Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.
This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment.
You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.
Qualifications
Key Responsibilities
- AV Technician TIER 1
- Able to identify and describe typical systems, their components, cables and terminations used in AV systems
- AV System knowledge gained in a service or operational environment
- Experience operating, troubleshooting and supporting a variety of AV systems
- Ability to navigate system project files in an effort to provide and request additional support
- Experience with AV tools, common test equipment, and commissioning requirements
- Basic understanding of network architecture
- Understanding of control system software
- Understanding of DSP and related software
- Understanding of media servers and content streaming
- Understanding of typical digital signage systems and associated networks
- Knowledge of Health and Safety rules and workplace safety
- AVIXA Technologist Certification or ability to complete it within 6 months of hire date
- AV Technician TIER 2 (all of tier 1 plus)
- Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments
- Proficient with room booking and fault ticketing systems
- Ability to read, understand and convey schematics from CAD files
- Proficient understanding of Network Architecture and IT systems
- Experience with projector alignment, blending, lamp and filter changes
- Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn Mc Bride, etc.
- Experience or training on DSP's and related software including, but not limited to; QSC, Bi Amp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.
- Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, Web Ex, Go To Meeting, Bluejeans, Teams, Google Hangouts etc.
- Liaising with vendor and OEM wherever needed to restore the services.
- Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac
- AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
- Experience and training on typical digital signage systems, tools and associated networks
- Experience and training on typical Webcast delivery systems, tools and associated networks
- Experience in the planning, execution and delivery of Audio-Visual projects within a client environment
- Experience in the management of small teams
- NOTE
: This list of job responsibilities is not an all-inclusive list, this is a general description.
The specific tasks assigned may develop over time as the needs of the team and the customers evolves.
- High level of customer service skills dealing with clients at all levels.
- Ability to analyze customer situations, make decisions and solve problems under pressure.
- Ability to work with a high degree of accuracy and detail.
- Basic numeric skills.
- Ability to maintain positive working relationships with management, co-workers, clients and vendors.
- Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. *
- Ability to travel between sites with official client transport service
- Ability to be detail oriented and work without supervision.
- College degree in a related technical field a plus
- Strong desire to learn.
- Intermediate experience with Microsoft suite of products
- May include occasional weekend and after hours work
- Occasional travel for site work, training and team meetings
- A day in the Life
- Inclusive Team Culture
At Electrosonic we embrace our differences.
We are committed to furthering our culture of Diversity, Equity and Inclusion.
We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Work/Life Balance
Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position.
We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.
Career Growth
We are dedicated to supporting our team members to grow a long-term career with us.
We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.
Compensation and Wellness
The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:
- Medical
- Dental
- Vision
- Life and disability benefits.
- Wellness discount programs,
- *Paid parental leave after 1 year of service.
- 12 company paid holidays
- 3 weeks of paid time off
Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.
With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.
Service Onsite Technician in Newport employer: Electrosonic
Electrosonic is an excellent employer that fosters a collaborative and innovative work culture, allowing employees to thrive in a remote environment. With a strong focus on professional development, team members have ample opportunities for growth and advancement while enjoying the flexibility of remote work. The company values its employees by providing comprehensive support and resources, ensuring a rewarding and meaningful career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Onsite Technician in Newport
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Electrosonic for a Service Onsite Technician. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Onsite Technician in Newport
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Electrosonic, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Electrosonic, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Electrosonic
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Electrosonic.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Electrosonic. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Electrosonic love seeing candidates who not only have technical skills but also fit well within their team culture.
