At a Glance
- Tasks: Lead post-sales relationships and manage onsite teams to ensure customer satisfaction.
- Company: Electrosonic, a leader in AV solutions with a focus on service excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to work with innovative AV technology.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
- Why this job: Make a real impact by driving customer success and optimising AV systems.
- Qualifications: Strong leadership skills and experience in customer success management.
Electrosonic is seeking a Customer Success & Onsite Services Manager to lead post-sales relationships, drive service excellence, and manage distributed onsite teams across the UK. You will own customer satisfaction, contract performance, renewals, and account growth while collaborating with Service Operations, Engineering, Sales, and Finance to optimise AV systems. The role requires data-driven decision making, strong leadership, and the ability to travel for customer meetings and site visits.
Senior AV Customer Success & Onsite Services Leader in London employer: Electrosonic
Electrosonic is an excellent employer that fosters a collaborative and innovative work culture, allowing employees to thrive in a remote environment. With a strong focus on professional development, team members have ample opportunities for growth and advancement while enjoying the flexibility of remote work. The company values its employees by providing comprehensive support and resources, ensuring a rewarding and meaningful career experience.
