Service Administrator Apprentice in Macclesfield

We have a fantastic opportunity for a Service Administrator Apprentice to join our growing Finance and Administration team. This is a Monday to Friday office-based entry level role, suitable for someone looking to start a career as an Administrator. The candidate must be interested in achieving the Business Administration level 3 qualification. The role will provide practical on-the-job learning to complement your studies. The role holder will report to the Service Business Controller. The position is a full-time, temporary role for the duration of the apprenticeship. On successful completion of the apprenticeship course, you will potentially have the opportunity to progress to a Service Administrator position within the business.

A basic salary of £8 per hour.

• Employee Mentoring Program – Opportunities to grow and mentor.
• Company Events – Because we love celebrating victories.
• Free onsite parking – No parking hassles here.
• Modern open plan office – think pool table and collaboration spaces.
• Health and Wellbeing Cash Plan.
• Free Gym Membership next to HQ.
• Company Pension to secure your future.
• Total holiday package of 31 days to fully rest and recharge.
• Employer-sponsored office attire – elevate your professional look.
• Monday to Friday with early Friday finishes!

Who are we? Electroserv is a leader in calibration services for the last 50 years. We have seen remarkable growth and expanded opportunities in the past decade, with plans for further expansion ahead. As a forward-thinking and innovative company passionate about Electrical, Control, and Instrumentation (EC&I) development, we thrive on pushing boundaries to meet the diverse needs of modern manufacturing. We offer a complete service from design and configuration, express delivery, installation, UKAS accredited calibration to a full project life-cycle service. What truly sets us apart is our people. Join our team and become part of a company that values innovation, supports growth, and celebrates success. At Electroserv, your contributions matter, and you’ll have the opportunity to make a real impact and shape the future of the industry.

The training you will be getting: Level 3 Business Administration – 12-18 months. 20% off the job learning within the workplace with Macclesfield College.

Key Responsibilities:

• Under the direction of the line manager, assist with scheduling planned and emergency jobs to engineers, ensuring efficient use of their time by considering factors such as travel, traffic, breaks, loading, holidays, vehicle servicing, training, sickness, and other constraints.
• Maintain accurate records, including timesheets, vehicle servicing, and job updates.
• Liaising with engineers and customers to confirm appointments and provide updates.
• Help manage diaries and allocate jobs based on engineers’ availability, skillset, and location.
• Learn to monitor job progress and help ensure service level agreements (SLAs) are met (servicing both reactive and planned works).
• Assist in rescheduling work due to changes, emergencies, or resource availability.
• Provide basic support to engineers and elevate technical queries as needed.
• Assisting with Health and Safety processes.
• Support with quotations.
• Support with handling incoming calls, messages, and customer queries.
• Any other reasonable duties as directed by your line manager/senior manager.

Key Skills and Behaviours:

• Ability to work effectively both independently and as part of a team, sharing information and assisting colleagues.
• Demonstrates initiative and proactivity to meet deadlines and take ownership of responsibilities keeping the customer’s needs at the forefront of all activities striving to provide the best possible service.
• Professional communication and confidentiality.
• Willingness to learn new systems and manage varied tasks to adapt to changing priorities and demands in a dynamic work environment.
• Competent in MS Office 365 including Word, Excel, Outlook.
• Maintaining a positive and professional attitude, even when faced with challenges or high-pressure situations.
• Taking responsibility and ensuring commitments are met and seeking support as appropriate.
• Commitment to studying and learning to develop.