Sales Administrator Apprentice in Macclesfield

We have a fantastic opportunity for an Internal Sales Administrator Apprentice to join our growing Sales team. This is an excellent opportunity for someone who has recently finished school or college and is at the beginning of their career journey. The role holder will effectively engage with both internal Sales Engineers and external customers to support customers with sales queries and proactively provide solutions to all sales enquiries. The candidate must be interested in achieving a Sales Executive Level 4 qualification. The role will provide practical learning on the job to complement your studies. The role holder will report to the Sales Manager. The position is office based, Monday to Friday, 8.30am to 4.30pm, temporary role for the duration of the apprenticeship. On successful completion of the apprenticeship course you will potentially have the opportunity to progress to a Sales Administrator position within the business.

Who are we? Electroserv is a leader in calibration services for the last 50 years. We have seen remarkable growth and expanded opportunities in the past decade, with plans for further expansion ahead. As a forward‑thinking and innovative company passionate about Electrical, Control and Instrumentation (EC&I) development we thrive on pushing boundaries to meet the diverse needs of modern manufacturing. We offer a complete service from design and configuration, express delivery, installation, UKAS accredited calibration to a full project life‑cycle service. What truly sets us apart is our people. Join our team and become part of a company that values innovation, supports growth and celebrates success. At Electroserv your contributions matter and you’ll have the opportunity to make a real impact and shape the future of the industry.

The training you will be getting is 20% off the job learning.

Key Responsibilities

• Handle inbound customer enquiries via phone and email, providing product guidance and technical support.
• Prepare and submit accurate quotations and proposals using CRM systems (e.g., Salesforce) within agreed timelines.
• Maintain strong customer relationships to encourage repeat business and identify additional opportunities within existing accounts.
• Prepare quotes using approved price lists and margin guidelines; attach technical datasheets as required.
• Verify quotes reflect current stock levels and known constraints (e.g., backorders, component shortages).
• Maintain accurate and up-to-date CRM records, including opportunities, contacts, pricing and order details.
• Assist with general CRM administration (Salesforce) to ensure data quality and consistency.
• Set up and manage Customer Portal logins, including password resets, and assist customers with portal navigation.

Key Skills and Behaviours

• Ability to work effectively both independently and as part of a team, sharing information and assisting colleagues.
• Demonstrates initiative and proactivity to meet deadlines and take ownership of responsibilities, keeping the customer’s needs at the forefront of all activities and striving to provide the best possible service.
• Professional communication and confidentiality.
• Willingness to learn new systems and manage varied tasks to adapt to changing priorities and demands in a dynamic work environment.
• Competent in MS Office 365 including Word, Excel and Outlook.
• Maintaining a positive and professional attitude, even when faced with challenges or high‑pressure situations.
• Taking responsibility and ensuring commitments are met and seeking support as appropriate.
• Commitment to studying and learning to develop.

Benefits

• A basic salary in line with National Living Wage rates.
• Company events.
• Free onsite parking.
• Modern open‑plan office with collaboration spaces.
• Health and wellbeing cash plan.
• Free gym membership.
• Company pension.
• Total holiday package of 31 days.
• Employer‑sponsored office attire.
• Monday to Friday with early Friday finishes.

To apply simply fill in your details below, upload your CV and we’ll be in touch.