Implementation Management Manager in London

We are building the digital foundations for an affordable, reliable, and clean energy system. We provide utilities, grid operators, and organisers with high impact Software-as-a-Service (SaaS) platforms to unlock grid capacity, manage constraints, and effectively coordinate Distributed Energy Resources (DERs)—such as wind, solar, and battery storage. Operating at the forefront of the energy transition, our platform is used by 50% of the UK's Distribution Network Operators (DNOs) to run their local flexibility services. We have already enabled over 7 GWh of flexibility, helping networks connect more customers faster, avoid unnecessary physical infrastructure upgrades, and ultimately reduce long-term consumer bills. It is also utilised by other progressive industry actors for novel flexibility use cases, such as absorbing excess renewable energy to prevent curtailment and allowing faster access to the grid for low carbon technologies.

ElectronCompass, our grid analytics platform, is used by multiple US utilities to gain deeper insights into their networks. We have analysed over 40 billion meter data points for DER detection and transformer loading analysis, providing our customers with key insights to support management of their networks and energy assets. Our mission is to help accelerate the global transition to Net Zero by making green energy more accessible, reducing system costs, and creating highly resilient electricity grids worldwide.

We Build Things That Matter: You will be directly contributing to solutions that combat climate change and redesign how the energy grid interacts with renewable technology. We encourage bold ideas, creative problem-solving, and trail-blazing solutions to highly complex physical and digital challenges.

Care Fiercely: For each other, our customers, and our planet. Blaze Trails: We lead the energy sector forward, unafraid to challenge status quos. We celebrate diversity, support each other, and grow together.

We're looking for an organised, customer-focused Implementation Manager to join our Product team, supporting us across three key focus areas:

• ElectronConnect: Customer Onboarding & Operations
• Customer Onboarding: Lead the end-to-end onboarding journey for customers and platform users, ensuring a seamless transition onto the ElectronConnect platform.
• Customer Operations: Oversee the day-to-day operations of our live flexibility markets, ensuring process efficiency and a frictionless user experience.
• ElectronCompass: Grid Data Analytics & Insights
• You will unlock the value of grid data, translating complex datasets into clear, strategic insights for our partners.
• Data Delivery & Reporting: Work with Electron’s Subject Matter Experts to formulate and present high-quality data reports, and actionable recommendations to customers.
• Data Quality & Integrity: Work closely with customer data teams to streamline data ingestion processes and ensure the accuracy and reliability of the analytics delivered by the platform.
• Innovation Projects & Market Design
• Project Management: Lead the delivery of high-profile innovation projects, trials, and pilots from inception to completion, ensuring milestones are met on time and within scope.
• Consortium Collaboration: Act as the primary point of contact for project partners, academic institutions, and regulatory bodies, fostering collaborative ecosystems that drive industry change.
• Commercialisation Support: Extract key learnings from innovation projects to help define new commercial use cases and product features for Electron's core offerings.

We're looking for someone who is highly organised, proactive and enjoys bringing structure to complex projects.

• 3+ years' experience in project coordination, implementation, onboarding or delivery roles within a technology environment.
• Experience managing multiple projects and competing priorities simultaneously.
• Confidence in presenting, training and facilitating discussions with stakeholders.
• Ability to quickly understand complex software products and explain them to customers.
• Experience working with cross-functional teams including Product, Engineering and Commercial functions.
• Familiarity with Agile delivery methodologies.
• Experience delivering customer training, workshops or webinars.

Working within the Product team, which is headed up by our CPO, you will work closely with our Product, Engineering, and Customer Success teams, acting as the critical bridge that translates client needs into technical and operational success. We work in a highly agile environment, allowing us to pivot quickly as we scale into new global markets. While we solve complex problems together, you will have ownership and responsibility for your part of the delivery puzzle, supported by a collaborative, mission-driven team.

Salary: £45,000 - £55,000 depending on experience, with the ability to participate in the success of the company through our share option scheme.

Flexible working: Hybrid model with 2 days/week in our London office (Chancery Lane).

Benefits: Pension scheme, 25 days holiday plus bank holidays.

Impact: Work on technology that's directly enabling the clean energy transition and helping achieve net-zero.