At a Glance
- Tasks: Deliver exceptional customer service and support throughout the customer journey.
- Company: Join Electrolux, a global leader in innovative home appliances.
- Benefits: Enjoy competitive pay, bonuses, healthcare, and generous leave.
- Other info: Hybrid working options and excellent career growth opportunities available.
- Why this job: Develop your skills in a supportive environment while making a real impact.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about customer service and looking to take the next step in your career? Do you enjoy solving problems, building relationships, and ensuring customers receive a seamless experience from order to delivery?
At Electrolux, we're on a mission to shape living for the better. As a global leader in home appliances, we create innovative and sustainable solutions that improve everyday life for millions of people. We're now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract, with the potential for extension, subject to business needs and performance. This is an exciting opportunity to develop your customer service, supply chain, and account management skills while working in a collaborative and supportive environment.
As a Junior Customer Service Specialist, you'll play a key role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery. You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded.
Your responsibilities will include:
- Managing inbound and outbound customer communications via phone, email, post, and other channels
- Supporting customers with pre-sales enquiries and product-related questions
- Resolving customer issues and complaints efficiently and professionally
- Processing customer orders accurately, including price verification and order fulfilment
- Maintaining accurate records within customer service systems
- Acting as the primary point of contact for allocated customer accounts
- Coordinating order planning and delivery activities to ensure high service levels
- Managing warehouse bookings and collaborating closely with logistics and planning teams
- Working with systems such as SAP and other operational platforms to support order management
- Building strong relationships with internal and external stakeholders
- Contributing ideas and improvements that enhance customer satisfaction and operational excellence
We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business. You'll bring:
- Previous experience in customer service, customer support, order management, or a similar role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- The ability to multitask, prioritise effectively, and solve problems proactively
- A professional and customer-focused approach to managing enquiries and issues
- Strong relationship-building skills and the confidence to communicate with stakeholders at all levels
- Good Microsoft Office skills, ideally at an intermediate level
- SAP knowledge would be advantageous
- An interest in supply chain, logistics, or customer operations
- Fluency in English
Beyond your experience, we're interested in who you are as a person. You'll thrive in this role if you are:
- Passionate about delivering exceptional customer experiences
- Motivated to learn, develop, and take on new challenges
- Accountable, reliable, and able to take ownership of your work
- A collaborative team player who values trust and strong working relationships
- Resilient and positive when handling challenges and changing priorities
- Ambitious and driven to continuously improve
- Focused on quality and committed to delivering excellent results
At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact.
What's in it for you?
- Excellent learning and development opportunities
- Quarterly bonus scheme
- Company pension scheme
- 25 days annual leave (pro rata) plus bank holidays
- Healthcare Cash Plan
- Life Assurance
- Generous employee discount on Electrolux products
- Subsidised canteen
- Hybrid working options available
This role is based in our Luton office, with hybrid working available. At Electrolux, we believe that diverse perspectives make us stronger. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
Ready to develop your career and help create outstanding customer experiences? We'd love to hear from you. Apply today and join us in shaping living for the better.
Junior customer service specialist in Luton employer: Electrolux
At Electrolux Group, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Located in Luton, UK, our hybrid working model allows for flexibility while you lead a talented sales team to drive growth in the Electrical Retail Channel. With a strong commitment to employee development and a diverse workplace, we empower our team members to thrive and make a meaningful impact in shaping sustainable living solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Junior customer service specialist in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Electrolux. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Electrolux before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior customer service specialist in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Electrolux:Your cover letter is your chance to shine! Tell us why you want to work at Electrolux specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Electrolux!
How to prepare for a job interview at Electrolux
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
