At a Glance
- Tasks: Be the first point of contact for customers and create positive experiences.
- Company: Join Electrolux, a global leader in innovative and sustainable appliances.
- Benefits: Enjoy competitive pay, bonuses, healthcare, and generous leave.
- Other info: Hybrid working options and a supportive, inclusive environment.
- Why this job: Make a real difference by delivering exceptional customer service.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 25549 - 31227 £ per year.
We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.
Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment? At Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people.
As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.
Your responsibilities will include:
- Managing inbound and outbound customer communications via phone, email, post, and other channels
- Supporting customers with pre-sales enquiries and product-related questions
- Processing customer orders accurately and efficiently
- Resolving customer concerns and complaints with empathy, professionalism, and ownership
- Maintaining accurate customer records within our systems
- Collaborating with colleagues across the business to deliver excellent customer outcomes
- Contributing ideas and initiatives that continuously improve our customer service experience
We're interested in people who are customer-focused, proactive, and enjoy working as part of a team. You'll bring:
- Previous experience in a customer service, customer support, or contact centre environment
- Excellent communication skills with the ability to build rapport quickly
- Strong attention to detail and organisational skills
- A professional and solution-oriented approach to customer interactions
- The confidence to engage with colleagues and stakeholders across the business
- A positive attitude, enthusiasm, and a strong team spirit
- Good Microsoft Office skills
- Knowledge of SAP would be advantageous, but not essential
- Fluency in English
At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.
What's in it for you?
- Excellent learning and development opportunities
- Quarterly bonus scheme
- Competitive pension scheme with company contributions up to 8%
- 25 days annual leave plus bank holidays
- Enhanced company sick pay
- Healthcare Cash Plan including dental and optical cashback
- Life assurance (3x salary)
- 50% employee discount and 40% friends & family discount on products
- Employee Assistance Programme with 24/7 support
- Premium Calm App subscription
- Hybrid working options available
This role is based in our Luton office, with hybrid working available.
At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.
Ready to help us create outstanding customer experiences? Apply today and join Electrolux in shaping living for the better.
Customer Service Agent in Luton employer: Electrolux
At Electrolux Group, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Located in Luton, UK, our hybrid working model allows for flexibility while you lead a talented sales team to drive growth in the Electrical Retail Channel. With a strong commitment to employee development and a diverse workplace, we empower our team members to thrive and make a meaningful impact in shaping sustainable living solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Electrolux. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Electrolux before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Electrolux:Your cover letter is your chance to shine! Tell us why you want to work at Electrolux specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Electrolux!
How to prepare for a job interview at Electrolux
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
