At a Glance
- Tasks: Lead the Consumer Services & Sales strategy for Electrolux in the UK & Ireland.
- Company: Join Electrolux, a global leader in innovative and sustainable consumer solutions.
- Benefits: Competitive salary, annual bonus, private healthcare, and generous holiday allowance.
- Other info: Hybrid working model with ongoing career development opportunities.
- Why this job: Make a real impact on consumer experiences and drive business growth.
- Qualifications: Proven leadership experience in consumer goods or customer-focused environments.
The predicted salary is between 61816 - 75552 £ per year.
Shape the Future of Consumer Experience
At Electrolux Group, we strive every day to shape living for the better for our consumers, our people and our planet. Through collaboration, innovation and a commitment to sustainable living, we create solutions that improve everyday life for millions of people worldwide.
We are seeking an ambitious and commercially driven Consumer Services & Sales Director to lead our UK & Ireland Consumer Services & Sales function. This is a strategic leadership role with responsibility for driving profitable growth, enhancing consumer satisfaction and transforming the post-purchase experience across one of the world's leading appliance brands.
As a key member of the UK & Ireland Leadership Team, you will shape the future direction of our consumer services business, creating value for both our customers and the organisation through innovative service propositions, operational excellence and a relentless focus on consumer experience.
About the Role
This role sits at the intersection of customer experience, commercial performance and operational leadership. You will be responsible for defining and executing the Consumer Services & Sales strategy across the UK and Ireland, driving growth through after-sales services, accessories, extended warranties and value-added service solutions. At the same time, you will ensure our consumers receive an exceptional ownership experience throughout their journey with Electrolux.
Leading a broad consumer-facing organisation, you will oversee customer service, contact centre performance, service operations and commercial service activities, transforming consumer insight into business opportunities and long-term loyalty. Working closely with Sales, Marketing, Product Line, Logistics, Direct-to-Consumer and Finance teams, you will ensure customer needs remain at the centre of strategic decision-making while delivering strong commercial and operational results.
What You'll Be Responsible For
- Develop and execute the UK & Ireland Consumer Services & Sales strategy, aligning consumer experience and commercial ambitions.
- Drive profitable growth through after-sales services, accessories, warranties and service-based revenue streams.
- Maximise the value of our installed appliance base through innovative consumer propositions and data-driven decision making.
- Lead consumer service operations, ensuring high-quality service delivery and best-in-class customer experiences.
- Champion a consumer-first culture and act as the voice of the consumer within the UK & Ireland leadership team.
- Use customer insights, market trends and performance data to identify growth opportunities and drive continuous improvement.
- Build and maintain strategic partnerships with service providers and key business stakeholders to enhance service quality and operational effectiveness.
- Lead organisational development, building engaged, high-performing teams and future leadership capability.
- Drive a culture of accountability, innovation and continuous improvement across the function.
- Play an active role in shaping the overall performance and strategic direction of the UK & Ireland business.
What You'll Bring
We're looking for a proven senior leader who combines strong commercial acumen with a passion for delivering exceptional consumer experiences. You will likely bring:
- Significant leadership experience within consumer goods, retail, services or other complex customer-focused environments.
- A track record of leading large operational and commercial teams while delivering sustainable business growth.
- Strong experience shaping business strategy and influencing at executive level.
- Commercial expertise, including P&L ownership and delivery of revenue and profitability targets.
- Experience leading transformation, change management and continuous improvement initiatives.
- Excellent stakeholder management and communication skills, with the ability to build credibility across local and international teams.
- A customer-centric mindset with the ability to translate consumer insights into business opportunities.
- Experience in customer service, contact centres, after-sales services or service operations would be highly advantageous.
Why Join Electrolux?
This is an opportunity to join a global organisation where innovation, sustainability and customer experience are at the heart of everything we do. You will have the chance to make a significant impact on both business performance and consumer loyalty while leading a pivotal function within the UK & Ireland business.
We offer a competitive reward package including:
- Annual bonus opportunity
- Car allowance
- Private Healthcare
- Up to 8% employer pension contribution
- 25 days holiday plus bank holidays
- Healthcare Cash Plan
- Life Assurance
- Employee Assistance Programme
- Significant employee and family product discounts
- Calm Premium subscription
- Ongoing career development opportunities within a global organisation
Location: Luton, UK (Hybrid Working)
Join Us
If you're an inspirational leader with the commercial mindset to drive growth and the passion to create exceptional consumer experiences, we'd love to hear from you. Join Electrolux and help shape the future of Consumer Services & Sales across the UK & Ireland.
Consumer Services & Sales Director, UK & Ireland in Luton employer: Electrolux
At Electrolux, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Luton where innovation and collaboration thrive. Our commitment to employee growth is evident through continuous development opportunities and a supportive culture that values diverse perspectives. With competitive benefits including a generous pension scheme, healthcare cash plan, and a strong emphasis on work-life balance, we empower our team to shape the future of sustainable living together.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Services & Sales Director, UK & Ireland in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Electrolux. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Electrolux before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Consumer Services & Sales Director, UK & Ireland in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Electrolux:Your cover letter is your chance to shine! Tell us why you want to work at Electrolux specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Electrolux!
How to prepare for a job interview at Electrolux
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
