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- Tasks: Handle sales and customer service inquiries, adapting to consumer needs.
- Company: Join Electrolux Group, a global leader in home appliances.
- Benefits: Enjoy hybrid working, competitive salary, and excellent development opportunities.
- Other info: Dynamic team environment with career growth potential.
- Why this job: Make a real impact by delivering first-class consumer experiences.
- Qualifications: Sales or customer service experience and strong communication skills required.
The predicted salary is between 24570 - 24570 £ per year.
Location: Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period.
Salary: £24,570 gross p. a. (based on 37.5 hours per week) + monthly commission
Contract: Permanent
Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some full-time roles available, although we are willing to consider part-time shifts on a job share basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays.
What you'll do:
- Handle inbound/outbound sales and customer service enquiries for consumers in need of support or repair, adapting your approach to varying consumer needs.
- Utilize the available products and services to find a solution for the consumer that best fits their needs.
- Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence.
- Work as a part of a team to deliver an exceptional service and achieve key performance targets.
- Seek out opportunities to upsell through service.
Qualifications:
- Experience working within a sales or customer service environment.
- Passion to deliver a first-class consumer experience.
- Confident on the phone and excellent verbal and written communication skills in English.
- Self-motivated in both your daily activities and in self-development.
- Enjoy working as part of a team.
- Ability to work remotely when required.
Benefits Highlights:
- Excellent Development Opportunities.
- Hybrid working.
- Defined Contribution Pension Scheme - Company contribution up to 8%.
- 25 days holiday plus Bank holidays.
- Enhanced Company Sick Pay.
- Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership.
- Life Assurance 3 x salary.
- 50% Staff discount, 40% friends and family discount.
- Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice.
- Premium Subscription to Calm App.
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025, Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information, go to www.electroluxgroup.com.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Aftermarket Sales Executive in Luton employer: Electrolux
Contact Detail:
Electrolux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales Executive in Luton
✨Tip Number 1
Get to know the company inside out! Research Electrolux Group and its values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in sales and customer service effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Aftermarket Sales Executive in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftermarket Sales Executive role. Highlight any previous sales or customer service experience, and don’t forget to mention your ability to adapt to different consumer needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering a first-class consumer experience and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application demonstrates your excellent verbal and written communication skills. We want to see how you express yourself clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Electrolux
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services offered by the company. This will help you answer questions confidently and show that you’re genuinely interested in providing solutions that fit consumer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your ability to adapt your approach based on varying consumer needs, as this is crucial for the Aftermarket Sales Executive role.
✨Practice Your Communication
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Demonstrate Team Spirit
Be ready to discuss how you work as part of a team. Share specific instances where you collaborated with others to achieve targets or improve service delivery. This will show that you understand the importance of teamwork in delivering exceptional consumer experiences.