At a Glance
- Tasks: Lead a dynamic technical helpdesk team and ensure top-notch product quality.
- Company: Join Electrolux Professional Group, a leader in innovation and sustainability.
- Benefits: Enjoy competitive salary, hybrid work options, and a supportive work culture.
- Other info: Embrace growth opportunities in a collaborative and customer-focused environment.
- Why this job: Make a real impact by driving quality and customer satisfaction in a global company.
- Qualifications: Engineering background with experience in managing teams and quality management.
The predicted salary is between 40000 - 50000 £ per year.
At Electrolux Professional Group we hire to meet needs beyond tomorrow!
UNLOCK YOUR POTENTIAL At Electrolux Professional Group, we believe potential powers progress.
We’re not searching for perfection—we’re looking for people with the right mindset.
If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow.
- Read more about us here: https://www. electroluxprofessionalgroup. com/en/join-us/
- QUALITY & TECHNICAL HELPDESK MANAGER– Washing Machine & Food
The Quality and Technical Helpdesk Manager is responsible for leading our in-house technical helpdesk comprising of 6 engineers supporting our commercial laundry and food business.
As well as working with the manufacturing and quality teams in Italy, France and Sweden.
The role ensures products meet the highest quality standards while delivering exceptional technical support to customers, service engineers, distributors, and internal stakeholders.
You will need to be a team player with an eye for detail, problem solving and a drive to offer our customers the type of service they would be happy to recommend.
This is a hybrid role, 60% working in our offices in Luton and 40% field/home working.
Key Responsibilities
- Leading our Technical Helpdesk team
- Monitoring KPIs and ensuring compliance with company standards
- Manage the technical teams field activities
- Provide support and technical solutions to customer product related escalation
- Manage quality systems, inspections, audits, complaints, technical escalations, and warranty investigations
- Support and drive root cause analysis
- Collaborate with UK and global teams in reviewing and proposing quality and process improvements
- Manage the UK in house technical training programs for our partners
- Collaborate with Engineering teams, Factories, Partners, Service teams, and Supply Chain teams to improve product quality, reliability, and serviceability.
- Required Skills
- Strong knowledge of commercial laundry and/or food industry
- Engineering background
- Experience in managing engineering teams
- Experience in quality management and reporting
- Team player, keen collaborator
- Key Competencies
- Leadership, customer focus, advanced troubleshooting, quality management, root cause analysis, communication, coaching, project management, stakeholder management, and continuous improvement.
- OUR GUIDING PRINCIPLES
Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. We’re building it every day — and we’d love your help.
What’s In It For You
Trust, ownership, and the opportunity to grow!
Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact.
We aim to Meet Needs Beyond Tomorrow!
- Some Of Our Benefits
- Competitive Salary
- Company car / allowance
- Annual Bonus
- Access to our company pension scheme
- The possibility to work hybrid and build a flexible worklife balance.
- #J-18808-Ljbffr
Technical and Quality manager in Luton employer: Electrolux Professional Group
At Electrolux Professional Group, we pride ourselves on fostering a dynamic work environment that encourages innovation and personal growth. As a Technical and Quality Manager, you'll benefit from a competitive salary, hybrid working options, and a culture that values trust and collaboration, all while contributing to our mission of sustainability and customer satisfaction. Join us in Luton, where your expertise will help shape the future of our commercial laundry and food business, and enjoy the opportunity to lead a dedicated team committed to excellence.
Contact Details:
Electrolux Professional Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical and Quality manager in Luton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical and Quality manager role you’re after at Electrolux Professional Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Electrolux Professional Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Electrolux Professional Group.
✨Apply Through Company Websites
When you spot a role like Technical and Quality manager at Electrolux Professional Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical and Quality manager in Luton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical and Quality manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Electrolux Professional Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Electrolux Professional Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Electrolux Professional Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Electrolux Professional Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Electrolux Professional Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
