At a Glance
- Tasks: Lead and develop high-performing Sales Operations across the UK & Ireland.
- Company: Join Electrolux, a leader in innovation and sustainability.
- Benefits: Competitive salary, annual bonus, private healthcare, and generous leave.
- Other info: Opportunities for ongoing development and career growth in a global organisation.
- Why this job: Make a real impact on customer experience and operational excellence.
- Qualifications: Proven leadership in sales or customer operations with strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
Shape the Future of Customer Operations
At Electrolux Group, we strive every day to shape living for the better for our consumers, our people and our planet.
Through collaboration, innovation and a commitment to sustainable living, we create solutions that improve everyday life for millions of people worldwide.
Job Description
Shape the Future of Customer Operations
At Electrolux Group, we strive every day to shape living for the better for our consumers, our people and our planet.
Through collaboration, innovation and a commitment to sustainable living, we create solutions that improve everyday life for millions of people worldwide.
We are now looking for an experienced and commercially minded
Sales Operations Director to lead our UK & Ireland Sales Operations function and play a key role in driving customer satisfaction, operational excellence and business performance.
As a member of the UK & Ireland Leadership Team, you will help shape strategic direction while ensuring outstanding execution across customer operations and supply chain delivery.
About The Role
This is a highly visible leadership position with responsibility for customer service, order management and customer supply chain operations across the UK & Ireland business.
You will lead teams responsible for ensuring products and services are delivered efficiently and effectively to customers, while driving continuous improvement across the end-to-end customer journey.
Acting as the voice of the customer within the leadership team, you will work across Sales, Demand Planning, Supply Chain, Logistics and Manufacturing to ensure customer needs are reflected in business priorities and operational decision making.
This role offers an opportunity to influence both strategic direction and day-to-day operational performance, creating sustainable improvements that enhance customer experience, strengthen service levels and support profitable growth.
What You'll Do
As Sales Operations Director, you will
- Lead and develop a high-performing Sales Operations organisation across the UK & Ireland.
- Drive operational excellence across customer service, order management and customer-facing supply chain activities.
- Champion the customer experience, ensuring service excellence remains at the heart of business decision making.
- Build strong partnerships with key customers and internal stakeholders to strengthen collaboration and drive performance.
- Support business growth through improved service delivery, product availability and operational efficiency.
- Use data, insights and performance metrics to identify opportunities, solve challenges and enhance business outcomes.
- Lead transformation and continuous improvement initiatives that deliver measurable results for customers and the business.
- Partner with demand planning and supply chain teams to maximise forecasting effectiveness and product availability.
- Develop organisational capability through coaching, talent development and succession planning.
- Contribute as a member of the UK & Ireland Leadership Team, helping shape future strategy and business priorities.
- Who We're Looking For
We're seeking an experienced senior leader with a strong track record in customer operations, supply chain or sales operations leadership.
You will bring
- Significant experience leading Sales Operations, Customer Operations, Supply Chain or related functions.
- A proven ability to lead large teams and build high-performance cultures.
- Experience operating within complex, matrix organisations and influencing senior stakeholders.
- Strong commercial awareness and a customer-centric mindset.
- A track record of delivering operational excellence, business transformation and continuous improvement.
- Excellent leadership, communication and stakeholder engagement skills.
- Strong analytical capability with the ability to turn insights into action and results.
- Experience within consumer goods, retail, manufacturing or similarly fast-paced environments would be advantageous.
Why Join Electrolux?
At Electrolux Group, you'll have the opportunity to make a significant impact in a business committed to innovation, sustainability and customer excellence.
You'll work alongside talented colleagues across the organisation while contributing to a culture that values collaboration, development and continuous improvement
We offer a competitive reward package including
- Annual bonus opportunity
- Car Allowance
- Private Healthcare
- Up to 8% employer pension contribution
- 25 days annual leave plus bank holidays
- Healthcare Cash Plan
- Life Assurance
- Employee Assistance Programme
- Staff and family product discounts
- Calm Premium subscription Ongoing development and career growth opportunities within a global organisation
- Join Us
If you're a strategic leader with a passion for customer excellence, operational performance and developing high-performing teams, we'd love to hear from you.
Join Electrolux and help shape an operation that delivers exceptional experiences for customers across the UK & Ireland.
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Sales Operations Director, UK & Ireland in Luton employer: Electrolux Group
Electrolux Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. As the UK & Ireland Consumer Services & Sales Director, you will have access to extensive employee growth opportunities and be part of a team that values customer-centric strategies, ensuring a meaningful impact on the post-purchase experience. Located in a vibrant market, we provide a supportive environment where your leadership can drive profitable growth while enhancing the lives of our consumers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Director, UK & Ireland in Luton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Director, UK & Ireland at Electrolux Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Electrolux Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Director, UK & Ireland. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Director, UK & Ireland in Luton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Electrolux Group:When writing your cover letter, make sure to tailor your message specifically for Electrolux Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Electrolux Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Electrolux Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Electrolux Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Electrolux Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
