At a Glance
- Tasks: Deliver top-notch customer service and manage logistics for key accounts.
- Company: Join Electrolux, a global leader in appliances committed to sustainability.
- Benefits: Hybrid working, 25 days holiday, healthcare cash plan, and generous staff discounts.
- Other info: Office-based role in Luton with great development opportunities.
- Why this job: Be part of a diverse team shaping the future of home living.
- Qualifications: A-levels or High School Diploma, excellent communication, and customer service skills.
The predicted salary is between 22950 - 28050 £ per year.
Job Description
Join our dynamic team where you will play a crucial role in ensuring customer satisfaction and efficient logistics operations.
We are committed to excellence and continuous improvement, and we value individuals who are passionate about delivering top-notch service.
Job Description
Join our dynamic team where you will play a crucial role in ensuring customer satisfaction and efficient logistics operations.
We are committed to excellence and continuous improvement, and we value individuals who are passionate about delivering top-notch service.
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.
We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are.
We believe diverse perspectives make us stronger and more innovative.
In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role
The primary function of this role is to deliver dedicated Best-in-Class Service to selected key accounts.
A key focus is to work proactively to achieve operational excellence to create and maintain an outstanding experience for our customers.
What you’ll do
You will be responsible for the accurate processing, planning, and delivery of orders for the major and national accounts within the portfolio, not only from the UK but direct from the Supply Units.
You will be expected to take ownership of the operational service duties and be required to develop and maintain key relationships with both internal and external customers, ensuring that customer requirements and expectations are resolved quickly and efficiently as delivery performance is paramount.
In detail, you will
- Address customer queries regarding stock, delivery, price, and product specifications via email and telephone.
- Serve as the primary contact for selected accounts.
- Process orders accurately and manage local systems, including SAP and relevant transportation systems.
- Plan loads and optimize vehicle utilization from UK RDCs and Supply Units.
- Adhere to SLAs and KPIs, focusing on maintaining and improving processes.
- Manage stock bookings into customer warehouses and liaise with our Distribution Centres.
- Monitor delivery performance metrics and proactively work on improvements to add value and enhance the customer experience.
- Ensure accurate alignment of delivery notes, PODs, and invoices.
- Maintain close communication with both internal and external customers.
- Actively participate in collaboration and customer meetings.
- Handle inbound/outbound traffic (fax, email, post, telephone) for pre-sales environments.
- Make decisions and take actions regarding customer queries, requests, and complaints within business and departmental practices.
- Maintain a continuous and high-level focus on customer service.
Qualifications
- Excellent customer service skills and understanding of supply chain processes.
- Education: A-levels or High School Diploma
- Proficient in SAP
- Intermediate MS Office skills
- Strong communication and numerical skills
Who you are
- Consumer-focused: You understand and empathize with people, applying your skills to reassure customers.
- Communicator: You have excellent verbal and written communication skills, addressing customers professionally and convincingly.
- Rigorous: You are attentive to detail.
- Organized: You demonstrate strong organizational skills to track your tasks daily.
- Open-minded: You embrace teamwork and have a strong relationship spirit.
- Committed: You inspire confidence and engage others in a strong team spirit.
- Results-driven: You aim to resolve issues on the first attempt, following up as needed.
- Ambitious: You strive for continuous improvement and personal growth.
- Team player: You nurture team relationships to enhance the customer experience.
- Problem-solving: You are passionate about delivering a first-class customer experience.
- Integrity and respect: You are honest, reliable, and ethical.
- Where you’ll be
This is an office-based position working from our Luton office.
Benefits Highlights
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme - Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan - cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme - 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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Customer Service Specialist in Luton employer: Electrolux Group
Electrolux Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. As the UK & Ireland Consumer Services & Sales Director, you will have access to extensive employee growth opportunities and be part of a team that values customer-centric strategies, ensuring a meaningful impact on the post-purchase experience. Located in a vibrant market, we provide a supportive environment where your leadership can drive profitable growth while enhancing the lives of our consumers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Electrolux Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Electrolux Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Electrolux Group:Your cover letter is your chance to shine! Tell us why you want to work at Electrolux Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Electrolux Group!
How to prepare for a job interview at Electrolux Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
