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For Companies At a Glance
- Tasks: Handle sales and customer service enquiries, adapting to consumer needs.
- Company: Join Electrolux Group, a leading global appliance company with a diverse culture.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and health perks.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Sales or customer service experience and excellent communication skills required.
- Other info: Great career growth opportunities and a chance to work with a global team.
The predicted salary is between 24570 - 24570 £ per year.
- 25 days holiday plus Bank holidays
Location
Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period.
Salary
£24,570 gross p. a. (based on 37.5 hours per week) + monthly commission
Contract
Permanent
Opening Hours (Contact Centre)
Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some full‑time roles available, although we are willing to consider part‑time shifts on a job share basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays.
What you\’ll do
- Handle inbound/outbound sales and customer service enquiries for consumers in need of support or repair, adapting your approach to varying consumer needs
- Utilize the available products and services to find a solution for the consumer that best fits their needs
- Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Seek out opportunities to upsell through service
Qualifications
- Experience working within a sales or customer service environment
- Passion to deliver a first‑class consumer experience
- Confident on the phone and excellent verbal and written communication skills in English
- Self‑motivated in both your daily activities and in self‑development
- Enjoy working as part of a team
- Ability to work remotely when required
Benefits Highlights
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme – Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 × salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025, Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information, go to www.electroluxgroup.com.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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Contact Centre Agent - Aftermarket Sales employer: Electrolux Group
Contact Detail:
Electrolux Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Aftermarket Sales
✨Tip Number 1
Get to know the company! Research Electrolux Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to sales and customer service. This will help you feel more confident and articulate during the actual conversation.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've handled customer inquiries or upsold products in the past. Real-life stories make a lasting impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent - Aftermarket Sales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your sales and customer service experience, and show us how you can adapt your approach to meet consumer needs.
Show Off Your Communication Skills: Since this role involves a lot of phone work, let your excellent verbal and written communication skills shine through in your application. Use clear and concise language to demonstrate your ability to connect with consumers.
Highlight Teamwork Experience: We love team players! Share examples of how you've worked collaboratively in previous roles to achieve targets or deliver exceptional service. This will show us that you're a great fit for our team-oriented environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Electrolux Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Agent in Aftermarket Sales. Familiarise yourself with the products and services offered, as well as the key performance targets. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would handle customer inquiries and upselling opportunities. This will help you feel more confident during the actual interview.
✨Highlight Your Customer Service Experience
Be prepared to discuss your previous experience in sales or customer service. Think of specific examples where you went above and beyond to deliver a first-class consumer experience. This will illustrate your passion for the role and your ability to adapt to varying consumer needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.