At a Glance
- Tasks: Provide top-notch service and resolve consumer complaints while upselling products.
- Company: Join Electrolux Group, a global leader in shaping better living for consumers and the planet.
- Benefits: Enjoy hybrid working, 25 days holiday, healthcare cash plan, and employee discounts.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
- Why this job: Be part of a diverse team focused on consumer satisfaction and personal development.
- Qualifications: Sales or customer service experience preferred; strong communication and teamwork skills required.
The predicted salary is between 19500 - 20500 £ per year.
All about the role:
- Location: Luton, LU4 9QQ; hybrid working scheme available after passing probation.
- Salary: £23,500 - £24,500 gross p.a. (based on 37.5 hours/week) + quarterly bonus
- Contract: Permanent
- Full-time: 37.5 hours/week, with variable shifts.
- Contact hours: Monday to Friday, 8am to 6:15pm; Saturdays 9am to 1pm (1 in 4 Saturdays required).
Responsibilities:
- Provide high-quality service to consumers, aligned with department and business expectations.
- Investigate and resolve escalated complaints, owning cases to resolution.
- Proactively manage consumer and customer cases.
- Use feedback tools to understand the consumer journey.
- Identify and respond to consumer needs.
- Drive improvements with the consumer at the center of all activities.
- Contribute to team and departmental enhancements.
- Build relationships through proactive communication with stakeholders.
- Accurately record consumer information on CRM systems, complying with GDPR.
- Seek opportunities to upsell through service.
Qualifications:
- Experience in sales or customer service preferred.
- Passion for delivering excellent consumer experiences.
- Strong communication and influencing skills.
- Active listening skills.
- Attention to detail.
- Teamwork and flexibility.
- Reliable and self-motivated.
- Excellent organizational skills.
- Fluent in English.
Benefits:
- Development opportunities.
- Hybrid working.
- Defined Contribution Pension Scheme (up to 8% company contribution).
- 25 days holiday plus bank holidays.
- Enhanced sick pay.
- Healthcare Cash Plan.
- Life Assurance (3x salary).
- Staff and friends & family discounts.
- Employee Assistance Programme.
- Calm App subscription.
Electrolux Group aims to shape better living for consumers, people, and the planet. We value diversity and collaboration, inviting you to join our global community of over 100 countries. We invest in your development and support your career growth.
Additional Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Manufacturing
Contact Center - Consumer Care Agent & Sales in Luton employer: Electrolux Group
Electrolux Group is an exceptional employer that prioritises employee development and well-being, offering a hybrid working scheme and a comprehensive benefits package including a generous pension contribution and enhanced sick pay. With a strong focus on teamwork and consumer satisfaction, employees are encouraged to grow within a diverse and collaborative environment, making it a rewarding place to build a career in Luton.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Center - Consumer Care Agent & Sales in Luton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Contact Center - Consumer Care Agent & Sales at Electrolux Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Electrolux Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Contact Center - Consumer Care Agent & Sales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Contact Center - Consumer Care Agent & Sales in Luton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Electrolux Group:When writing your cover letter, make sure to tailor your message specifically for Electrolux Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Electrolux Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Electrolux Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Electrolux Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Electrolux Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
