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For Companies At a Glance
- Tasks: Support consumers with appliance issues and deliver exceptional service experiences.
- Company: Join Electrolux Group, a leading global appliance company focused on innovation.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and health perks.
- Why this job: Be part of a transformative team enhancing consumer support solutions.
- Qualifications: Experience in contact centres preferred; strong communication and teamwork skills required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 23500 - 24500 £ per year.
Contact Center – Consumer Care Agent Key Accounts
Join to apply for the Contact Center – Consumer Care Agent Key Accounts role at Electrolux Group
Location: Luton, LU4 9QQ; hybrid working available after successful passing of probation.
Salary: £23,500 – £24,500 gross p.a. (based on 37.5 hours per week)
Contract: Permanent
The role is full time based on a 37.5 hour week with variable shift patterns. The general opening hours of our Contact Centre are Monday to Friday, 8am to 6:15pm and Saturdays 9am to 1pm (you will be required to work 1 in 4 Saturdays).
What you\\\’ll do
As a Key Accounts Consumer Service Specialist, you’ll be the first point of contact for consumers seeking support or repairs during their manufacturer’s warranty period. You’ll play a vital role in delivering a seamless and empathetic service experience, helping consumers navigate frustrating appliance issues while offering solutions that enhance their ownership journey.
This is a unique opportunity to be part of Electrolux Group’s transformation, as we launch our new Ownership Solutions Contact Centre and invest in innovative consumer support solutions.
In detail, you will
- Handle inbound and outbound enquiries from business partners supporting consumers in need of service or repair.
- Adapt your communication style to meet diverse consumer needs and provide fair, balanced advice.
- Use available products and services to find optimal solutions for both consumer satisfaction and business goals.
- Accurately record and process consumer information in our CRM system, ensuring GDPR compliance.
- Own and resolve consumer cases and escalated complaints from start to finish.
- Use feedback tools to understand and improve the consumer journey.
- Collaborate with your team to drive continuous improvement and exceed performance targets.
- Build strong relationships with internal and external stakeholders to resolve queries effectively.
- Make informed decisions regarding consumer enquiries, balancing service excellence with cost awareness.
Qualifications
- Experience in a contact centre environment is preferred.
- Excellent verbal and written communication skills.
- Passionate about delivering first-class consumer experiences.
- Motivated to upsell through service and identify value-adding opportunities.
- Comfortable working in a fast-paced, target-driven environment.
- Self-driven and proactive in personal development.
- A strong team player with the ability to work remotely when needed.
- Fluent in English.
Benefits Highlights
- Excellent Development Opportunities
- Hybrid working
- Defined Contribution Pension Scheme – Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
Electrolux Group is a leading global appliance company. We strive to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Join us in our exciting quest to build the future home. There are no barriers to where your career could take you.
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Contact Center - Consumer Care Agent Key Accounts employer: Electrolux Group
Contact Detail:
Electrolux Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center - Consumer Care Agent Key Accounts
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Electrolux Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for contact centre roles, like how you handle difficult customers. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your soft skills! In a role like this, empathy and communication are key. Be ready to share examples from your past experiences where you’ve successfully resolved issues or helped someone out. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contact Center - Consumer Care Agent Key Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Center role. Highlight any previous contact centre experience and your knack for delivering top-notch consumer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping consumers and how you can contribute to Electrolux Group’s mission of enhancing ownership journeys.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application is clear, concise, and free of errors. This is your first impression, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and allows us to keep track of all applicants efficiently.
How to prepare for a job interview at Electrolux Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Consumer Care Agent. Familiarise yourself with Electrolux's products and services, as well as their approach to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication, prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Practice articulating your thoughts clearly and empathetically, as this will be crucial in demonstrating your fit for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in previous roles. Be ready to discuss how you can apply these skills to handle consumer cases effectively, especially when it comes to balancing service excellence with business goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.