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- Tasks: Manage customer queries and ensure total satisfaction through effective communication.
- Company: Join Electro Rent, a global leader in test and technology solutions since 1965.
- Benefits: Enjoy competitive salary, private healthcare, cycle to work scheme, and a vibrant company culture.
- Why this job: Be part of a dynamic team that values innovation and customer care.
- Qualifications: Proven customer service experience, excellent communication skills, and proficiency in English; other languages are a plus.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Customer Care Advisor role at Electro Rent Europe Join to apply for the Customer Care Advisor role at Electro Rent Europe Electro Rent is a global leader in test and technology solutions that help organisations accelerate innovation and optimise investments. Electro Rent\’s single-source solution — including rental, financial solutions, sale of new and used equipment, and asset optimisation — supports leading innovators across many key sectors, including aerospace and defence, automotive, communications, energy, semiconductor, and general electronics. Founded in 1965, Electro Rent operates globally to deliver unmatched technical and commercial flexibility. About the Role: The Customer Care Advisor manages external and internal customer queries in a timely manner to achieve total customer satisfaction. This will involve liaising with other departments to obtain information and provide the required support to the customer. The position is to primarily support specific territory assigned accounts but also provide cover for other team members territories whilst they are on holiday/out of office. Why Join Us? Competitive salary and great benefits Private Medical Healthcare Employee Assistance Programme Cycle to work Scheme. Great company culture What You’ll Be Doing You\’ll be proactively involved in outbound calling to customers to follow up on critical business and customer satisfaction requirements including end of rental period and “after shipment” daily. You\’ll liaise with couriers/ check courier reports to ensure deliveries and collections are actioned in a timely manner. You\’ll deal with all customer service queries and requests and provide information required to maintain a high-level of customer satisfaction. To include delivery and collection queries. technical queries, extensions to rental period. You\’ll liaise and support billing team, technical support team and logistics team. Log information clearly into cases and resolve issues in a timely manner in line with agreed KPIs (Key performance indicators). You\’ll manage your cases efficiently to ensure they are up-to-date and reviewed regularly with an adequate follow update in the future, do not allow dates to stay in the past. You\’ll be confidently handling phone calls, resolving issues and building good relationships with customers. You\’ll manage cases in a timely manner and ensuring the issues don\’t wait too long to be dealt with. You\’ll engage with customers during this process. You\’ll work as an integral part of the customer care team to provide a total quality service to our customers. Follow Company procedures but also using own initiative. What you’ll have: You’ll be a flexible, reliable, and proactive person with a mature attitude, confident computer skills and the ability to multi- task and problem solve. You’ll have excellent telephone manners and feel at ease both initiating and receiving calls. You’ll have proven customer care/service experience, preferably in a technically based sales or service environment. You’ll have previous experience working in a fast-paced customer service environment. You’ll be proficient in English and ideally fluent in either Spanish, Italian, French or German both written and spoken. You’ll ideally be able to decipher complex information and make informed decisions to the benefit of both the customer and the Company. You’ll be confident at managing CRM system You’ll be an experienced user of Microsoft Office and preferably Microsoft D365. You’ll enjoy working independently with minimal support as well as being part of the customer care team. #CustomerService #Customerserviceadvisor Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Retail Appliances, Electrical, and Electronic Equipment and Equipment Rental Services Referrals increase your chances of interviewing at Electro Rent Europe by 2x Sign in to set job alerts for “Customer Service Advisor” roles. 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Customer Care Advisor employer: Electro Rent Europe
Contact Detail:
Electro Rent Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with Electro Rent's services and products. Understanding their rental solutions and technical offerings will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of outbound calling, being confident and clear on the phone is crucial. Consider role-playing scenarios with a friend to enhance your comfort level.
✨Tip Number 3
Brush up on your problem-solving skills. The ability to quickly resolve customer issues is key in this role, so think of examples from your past experiences where you've successfully handled challenging situations.
✨Tip Number 4
Showcase your teamwork abilities. As you'll be working closely with various departments, emphasise your experience in collaborative environments and how you can contribute to a positive team dynamic.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a technical environment. Emphasise skills like problem-solving, communication, and proficiency with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Care Advisor role at Electro Rent. Mention specific experiences that demonstrate your ability to manage customer queries effectively and your proactive approach.
Showcase Language Skills: If you are proficient in languages such as Spanish, Italian, French, or German, make sure to highlight this in your application. It can set you apart from other candidates and is particularly relevant for this role.
Demonstrate Understanding of the Company: Research Electro Rent and mention their services and values in your application. Show that you understand their business model and how your skills can contribute to their customer satisfaction goals.
How to prepare for a job interview at Electro Rent Europe
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in a fast-paced environment. Be ready to share specific examples of how you've successfully resolved customer issues and maintained high satisfaction levels.
✨Demonstrate Technical Proficiency
Since the role involves liaising with technical teams, be prepared to discuss your familiarity with CRM systems and Microsoft Office, particularly D365. You might want to mention any relevant technical skills that could benefit the team.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling common customer queries or complaints, as this will demonstrate your problem-solving abilities and telephone manners.
✨Research Electro Rent
Familiarise yourself with Electro Rent's services and industry. Understanding their business model and key sectors will help you tailor your responses and show genuine interest in the company.
