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- Tasks: As a Scheduler, you'll manage customer accounts and ensure smooth appointment scheduling.
- Company: Electricity North West powers communities and leads the charge towards a sustainable energy future.
- Benefits: Enjoy 25 days annual leave, an annual bonus, and discounts on popular brands.
- Why this job: Join a passionate team making a real impact in the community and the environment.
- Qualifications: Experience in customer service and proficiency in MS Office are essential.
- Other info: This is an entry-level, full-time role based in Preston.
The predicted salary is between 28800 - 43200 ÂŁ per year.
A Fantastic Opportunity: SCHEDULER As a Scheduler you will be our customer’s first point of contact whether it’s by phone, email or letter. You will manage your own customer accounts, deal with any customer enquiries and make sure our customers have all the information needed to make their appointment go smoothly. Working as part of a busy, engaged team, you will work and think “logistics” when scheduling customer appointments, making the best use of our engineer’s time to ultimately ensure customer satisfaction and overall productivity. To drive excellent customer service for our internal and external customers. Maintain your own productivity and efficiency across all scheduling activities. Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety. Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment. Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly. Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation The successful candidate must, at the start of employment have permission to work in the UK without sponsorship. Working Hours: Our standard working pattern is structured to provide a balanced schedule across the week: Two days per week: 8:00 AM – 4:30 PM Two days per week: 9:30 AM – 6:00 PM Fridays: Always 8:00 AM – 4:30 PM Additionally: One in every four Saturdays: 8:00 AM – 12:00 PM (This Saturday shift is paid at time and a half)
Scheduler employer: Electricity North West
Contact Detail:
Electricity North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the electricity sector and Electricity North West's role in it. Understanding their mission towards net zero carbon and renewable energy will help you align your answers during interviews with their values.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and problem-solving abilities. Consider preparing examples from your past experiences that demonstrate how you've successfully handled customer inquiries.
✨Tip Number 3
Get comfortable with MS Office tools, especially Excel, as scheduling often involves managing data and creating reports. You might want to practice using these tools to showcase your proficiency during the interview.
✨Tip Number 4
Network with current or former employees of Electricity North West if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Scheduler role at Electricity North West. Read through the job description carefully and note the key responsibilities and required skills.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and logistics. Emphasise your proficiency in MS Office and any examples of excellent communication skills you've demonstrated in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Electricity North West and how your skills align with their mission to support the community.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Electricity North West
✨Showcase Your Customer Service Skills
As a Scheduler, you'll be the first point of contact for customers. Highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully handled customer enquiries and resolved issues.
✨Demonstrate Your Organisational Skills
The role requires strong logistical thinking. Be prepared to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially when scheduling appointments.
✨Familiarise Yourself with MS Office
Proficiency in MS Office is essential for this position. Brush up on your skills, particularly in Excel and Outlook. You could even mention any relevant projects where you've used these tools effectively.
✨Express Your Adaptability
Electricity North West values adaptability. Be ready to share instances where you've had to adjust to changing circumstances or work under pressure. This will show that you're a good fit for their dynamic team environment.