Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage relationships throughout the connections journey.
- Company: Electricity North West powers communities and leads the charge towards a sustainable energy future.
- Benefits: Enjoy 25 days annual leave, private healthcare, and an annual bonus scheme.
- Why this job: Join a passionate team making a real impact in the community and the environment.
- Qualifications: Experience in customer service and knowledge of regulatory requirements is essential.
- Other info: This is a fixed-term role for 12 months with opportunities for professional development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Customer Care Coordinator role at Electricity North West
1 week ago Be among the first 25 applicants
Join to apply for the Customer Care Coordinator role at Electricity North West
We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.
We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
This role is fixed term for 12 months.
Our Role
What To Expect In This Customer Care Coordinator Role
- Be proactive in delivering first-class service to all customers, ensuring that they receive an excellent experience throughout the connections journey
- Promote a seamless customer journey to maximise CSAT performance, accountable to be the one point of contact
- Build and maintain excellent working relationships with all customer stakeholders
- Influence the key customer stakeholders to work collaboratively to ensure that we deliver for the customer and keep them happy
- Coordinate and own the customer relationship and their expectations from the first point
The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.
What We’re Looking For
To succeed in this Customer Experience Manager role, you will need proven experience delivering excellent customer service. You will also require:
- An in-depth working knowledge of GSOP and EGS8 regulatory requirements
- Proficiency in using SAP, SAP Portal and MS Office, specifically Outlook and Excel
What We’re Offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we\’ll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
- An annual bonus scheme
- 25 days annual leave increasing with length of service
- Private Healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development through our L&D function.
Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2)
Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don\’t accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Utilities
Referrals increase your chances of interviewing at Electricity North West by 2x
Sign in to set job alerts for “Customer Service Coordinator” roles.
Leyland, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 1 week ago
Newton-Le-Willows, England, United Kingdom 5 days ago
Preston, England, United Kingdom 2 weeks ago
Customer Service & Logistics Co-Ordinator
Newton-Le-Willows, England, United Kingdom 1 day ago
Customer Service Representative – Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Knowsley, England, United Kingdom 1 month ago
Lancashire, England, United Kingdom 1 week ago
Leyland, England, United Kingdom 1 week ago
Preston, England, United Kingdom 2 weeks ago
Leyland, England, United Kingdom 2 weeks ago
Bamber Bridge, England, United Kingdom 2 days ago
Lancaster, England, United Kingdom 1 day ago
Customer Service Representative – Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
Knowsley, England, United Kingdom 1 month ago
Lancashire, England, United Kingdom 1 month ago
Darwen, England, United Kingdom 1 month ago
Bamber Bridge, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 5 days ago
Penwortham, England, United Kingdom 3 weeks ago
Bury, England, United Kingdom 2 weeks ago
Merseyside, England, United Kingdom 1 month ago
Merseyside, England, United Kingdom 1 week ago
Registration Officer | Fixed term, Part time | 18.5 hours per week| LMCR Registration | Chorley
Chorley, England, United Kingdom 13 hours ago
Preston, England, United Kingdom 1 week ago
Warranty & Customer Services Administrator
Lancashire, England, United Kingdom 1 month ago
Merseyside, England, United Kingdom 2 weeks ago
Preston, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Care Coordinator employer: Electricity North West
Contact Detail:
Electricity North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the GSOP and EGS8 regulatory requirements. Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Research Electricity North West's recent initiatives and achievements, such as their recognition as Utility of the Year. This knowledge will allow you to engage in meaningful conversations during interviews and show your enthusiasm for the company.
✨Tip Number 4
Practice using SAP and MS Office tools, especially Outlook and Excel. Being proficient in these applications will give you an edge and demonstrate your readiness to hit the ground running in the role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Care Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your proven experience in delivering excellent customer service. Use specific examples from your past roles that demonstrate your ability to manage customer relationships and enhance their experience.
Showcase Technical Skills: Mention your proficiency in using SAP, SAP Portal, and MS Office, particularly Outlook and Excel. Provide examples of how you have used these tools effectively in previous positions to support your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Electricity North West's mission of providing excellent service and supporting the transition to a sustainable energy future.
How to prepare for a job interview at Electricity North West
✨Understand the Company Values
Electricity North West prides itself on being adaptable and community-focused. Make sure you research their values and think about how your personal values align with theirs. This will help you demonstrate that you're a good fit for their team.
✨Showcase Your Customer Service Skills
As a Customer Care Coordinator, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Be ready to discuss specific situations and the outcomes.
✨Familiarise Yourself with Regulatory Requirements
The job requires knowledge of GSOP and EGS8 regulatory requirements. Brush up on these regulations before your interview so you can confidently discuss how they impact customer care and your approach to compliance.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
