Front of House Manager - Electric Hair Brighton
Location: Brighton
Employment type: Full-time, on-site
Electric Hair is seeking an experienced, confident and commercially focused Front of House Manager to lead the client experience, manage the salon team and oversee the smooth day-to-day running of our Brighton salon.
This is a hands-on management position - not simply a reception role. It is ideal for someone who combines outstanding customer service with strong leadership, organisation and sales ability. You will ensure the team remains motivated, accountable and focused on delivering excellent results, while every client receives the exceptional experience expected from the Electric brand.
About Electric Hair
Electric Hair is a leading British hairdressing brand founded by multi-award-winning hairdresser and International Creative Director Mark Woolley.
Since opening its first salon in Brighton in 2007, Electric has grown into a globally recognised name in professional haircare and education. The brand brings together Electric salons, the Electric Studio, Electric Education Academy, Electric Professional Products and an award-winning Artistic Team.
Our bespoke products and education programmes are now available across more than eight countries, including the USA and regions throughout the Far East, providing our team with exposure to a creative, ambitious and forward-thinking international brand.
The role
As Front of House Manager, you will be responsible for the daily management of the salon team and the complete client journey—from the initial enquiry and booking through to arrival, service, payment and departure.
A key part of this position is people management. You will provide clear daily direction, maintain professional standards and ensure every team member understands what is expected of them.
Your responsibilities will include:
- Leading the daily salon operation and maintaining Electric's high service standards
- Managing, motivating and supporting the salon team
- Preparing and managing the staff rota to ensure appropriate coverage throughout the week
- Managing holiday requests, absence and any necessary rota changes
- Holding regular one-to-one meetings with team members to review performance, progress and development
- Setting clear actions following one-to-ones and monitoring agreed improvements
- Driving individual and salon targets, including service revenue, rebooking, client retention and retail sales
- Reviewing stylist performance and identifying where additional support or improvement is required
- Celebrating strong performance while addressing missed targets promptly and constructively
- Supporting the onboarding, training and ongoing development of team members
- Maintaining clear communication between the salon team and senior management
- Addressing conduct, reliability or performance concerns professionally and consistently
- Creating a positive, productive and accountable working environment
- Running daily briefings to review bookings, targets, client requirements and commercial opportunities
- Creating a warm, polished and professional experience for every client
- Managing bookings, salon schedules and appointment enquiries
- Maximising the appointment diary and actively reducing gaps and unused time
- Coordinating effectively with stylists, assistants and other team members
- Supporting the team with consultations, rebooking and retail recommendations
- Processing payments and ensuring cash and card transactions are handled accurately
- Managing retail displays, stock presentation and in-salon promotions
- Responding professionally to telephone, email and face-to-face enquiries
- Resolving client concerns calmly, fairly and efficiently
- Helping to organise salon events, launches and education sessions
- Ensuring the reception, retail and waiting areas remain immaculate and welcoming
About you
You will be a confident and proactive manager who is comfortable leading from the front. You must be able to build positive working relationships while also holding people accountable for their performance, behaviour and professional standards.
The successful candidate will have:
- Previous management or supervisory experience in a client-facing environment
- Proven experience managing, motivating and developing a team
- Experience preparing rotas and managing staffing requirements
- Confidence conducting one-to-one meetings and performance reviews
- The ability to set expectations, provide constructive feedback and follow up agreed actions
- Strong commercial awareness and the ability to drive bookings, targets, rebooking and retail sales
- Exceptional communication and customer-service skills
- Excellent organisation and time-management abilities
- Experience managing busy schedules and front-of-house operations
- Confidence handling client concerns and finding appropriate solutions
- Experience using point-of-sale and booking systems
- Strong general computer and administrative skills
- Accuracy when handling cash, card payments and financial records
Experience within a salon, spa, luxury retail, hospitality or another premium service environment would be a distinct advantage.
Why join Electric?
This is an opportunity to become an important part of an established British brand with an international reputation for creativity, education and innovation. You will work in a premium salon environment where exceptional service, strong leadership, teamwork and commercial performance are equally valued.
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