At a Glance
- Tasks: Manage customer accounts, ensuring they maximise value and drive engagement.
- Company: Join a purpose-driven B Corp transforming sustainable employee benefits.
- Benefits: Hybrid work, flexible policies, enhanced parental leave, and equity options.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be part of a mission to accelerate the UK towards a net zero future.
- Qualifications: 4+ years in customer success with excellent communication skills.
The predicted salary is between 42750 - 52250 £ per year.
- Posted 21 Oct 2026
- Description
- Senior Customer Success Manager
- Hayes, London - Hybrid
As a Customer Success Manager, you’ll be the primary point of contact for employers, building strong relationships and ensuring they get maximum value from our scheme.
You’ll oversee a smooth onboarding process, provide ongoing support, and help customers make the most of our offerings, while also identifying opportunities for account growth.
You’ll proactively manage relationships, anticipate challenges, and resolve issues to deliver a positive and consistent customer experience.
As a UK B Corp Certified salary sacrifice specialist, The Electric Car Scheme is on a mission to make net zero the obvious choice by making electric cars and other Net Zero Benefits easy, affordable and simple for employers to offer their people.
Built on best in market pricing, complete employer protection and trusted 5 star service, we are accelerating the UK towards a net zero future while creating win win win outcomes for our customers, our team and the planet.
Rated 4.9 on Glassdoor and certified by Welcome to the Jungle, there has never been a more exciting time to join a fast growing, purpose driven business transforming sustainable employee benefits.
Key Responsibilities
- Own and strategically manage a portfolio of high-value customer accounts, driving retention, expansion, and long-term customer success.
- Lead and enhance onboarding programs, ensuring smooth adoption and immediate value realisation for new customers.
- Drive engagement and retention across your portfolio - keep employers actively promoting the scheme, and step in where activity drops off.
- Spot expansion opportunities, such as widening eligibility or adding other Net Zero Benefits, and make the case to the employer.
- Run launch webinars and occasional on-site visits that get the scheme in front of every eligible employee.
- Serve as the primary contact for customers and their executive stakeholders, providing guidance, insights, and advocacy.
- Collaborate with cross-functional teams (Product, Sales, Marketing) to shape solutions, inform product development, and refine success strategies.
About you
- 4+ years experience in customer success ideally in a related field such as employee benefits, salary sacrifice, HR tech or fintech.
- Outstanding people skills with the ability to communicate clearly and effectively in both written and verbal contexts.
- Passionate about helping customers overcome obstacles by identifying concerns and providing solutions for them.
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail
- Hybrid working: Split your week between home and the office, with set in-office days on Mondays and Wednesdays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Enhanced parental leave
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £100 home office budget
- Equity options - own a part of the business
- #J-18808-Ljbffr
Senior Customer Success Manager employer: Electric Car Scheme
Electric Car Scheme provides a supportive work culture that prioritizes employee growth and sustainability. With a focus on building strong relationships and delivering exceptional service, employees are empowered to make a meaningful impact in the transition to net zero. The company's commitment to professional development and hybrid working arrangements further enhances its appeal as an employer.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Electric Car Scheme. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Electric Car Scheme before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Electric Car Scheme:Your cover letter is your chance to shine! Tell us why you want to work at Electric Car Scheme specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Electric Car Scheme!
How to prepare for a job interview at Electric Car Scheme
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
