Energy Data Product Owner in London

As Energy Data Product Owner, you'll be the main day-to-day support to the Product Manager - Data Products. You'll look after the running of our portfolio of energy data products, APIs and SaaS solutions.This is a varied, hands-on role. One day you might be answering a customer query or refining the backlog; the next you might be exploring a dataset to see what a new product could look like, then taking that first idea to our data development team to shape and build together. It suits someone with a strong analytical or data background, who communicates well and wants to learn the depth the GB energy market data landscape.Key responsibilitiesLook after the day-to-day running of the Data Products portfolio, including service health, BAU changes, releases and customer communications.Act as first line support for API and data customers: respond to queries, triage issues, and pass technical issues to the Technical Product Analyst and development teams, if required.Maintain and prioritise the product backlog with the PM Data Products and write clear requirements for the delivery teams.Work with GB energy data to understand how different data flows can improve existing products or create new customer value.Lead early stage product discovery by exploring the data, mocking up sample outputs and testing them with customers, then work in partnership with the data development team to shape and build them.Support customers through the MHHS transition, helping with communications, onboarding and readiness.Monitor product performance, usage and adoption against agreed KPIs, and suggest improvements.Gather customer feedback and market insight to help shape the product roadmap.Support product launches, customer onboarding and go-to-market activities.Essential Skills and Experience:Experience working with GB energy market data flows within a supplier, industry service provider, consultancy or supporting technology platform, with a strong understanding of associated industry processes.Confident working with data: exploring and analysing datasets (for example in Excel), spotting patterns, and turning findings into clear insights.Strong analytical and problem-solving skills, with the ability to turn customer needs into clear product requirements.Excellent communication skills: able to explain data and technical topics clearly to customers and colleagues, and to build good working relationships across teams.Experience in the GB energy sector, for example with an energy supplier, industry service provider, consultancy or supporting platform.A degree in a quantitative subject (such as maths, data science, computer science, physics, economics or engineering), or equivalent experience.Knowledge of SQL, Python, or experience of using AI tools to support data analysis.Experience working with APIs and tools such as Swagger or Postman.Experience supporting SaaS or data products.Your typical week will involve:Product operations and first line support – 30%Monitoring service health, handling customer queries, triaging issues and supporting releases.Product ownership and backlog management – 25%Reviewing priorities, refining requirements and working with delivery teams.Data analysis and early product ideas – 20%Exploring data to improve products and shaping first ideas for new propositions with the data development team.Customer and stakeholder engagement – 15%Working with customers and internal teams, including on MHHS readiness.Market and industry learning – 10%Following industry developments, MHHS progress and competitor offerings.What’s in it for you:Hybrid/ Flexible working including a 4 day week!Employee Assistance Programme and Mental Health CoverCompany bonus and annual pay reviewsAnnual training budget and quarterly reviews to support your professional developmentElectric vehicle salary sacrifice schemeDiscounted gym membership through gymflexRegular social events organised by our Social CommitteeWhy we work for ElectraLink:We have won awards for:Best Tech Place to Work 2025 at the National Technology AwardsTechnology Company of the Year 2025 and Best Place to Work in Data 2024 at the British Data AwardsBest Employer for Women (under 500 Employees) 2025 and 2026 at the Women in Utilities AwardsEmployer of the Year 2025 at the Energy & Utility Skills AwardsTwo-star outstanding accreditation from Best Companies for four years running!As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, with investment in the business, its people, and your career. We do this through:Open lines of communication throughout the business- your voice matters!Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work!Innovative and open to new ideas to support our net-zero statusExciting, innovative and fast moving company which is growingHigh challenge, high support working environment.Unfortunately, we cannot provide sponsorship at this time.About ElectraLinkElectraLink puts data first, providing data-driven solutions that support innovation, improve the communication of technically complex data, improve connectivity, and drive positive change resulting in increased customer success and unrivalled insight. Our customers include energy and utilities market participants, asset and property managers, the UK Government, app developers and brokers.Since 1998, ElectraLink has operated the independent network and service that transfers data between energy companies in the UK electricity market – also known as the Data