At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving growth through upselling and renewals.
- Company: Join a dynamic energy company focused on innovation and customer success.
- Benefits: Enjoy private healthcare, bonuses, training budgets, and discounted gym memberships.
- Other info: Be part of a vibrant team with regular social events and professional development opportunities.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: 3-5 years in energy sector account management with a proven sales track record.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting new opportunity for an enthusiastic and ambitious Account Manager to join our Marketing and Sales team.
What you will do:
- Contribute to the development of core account management procedures for the department.
- Support the creation and implementation of a structured internal customer handover process that highlights key milestones in the sales journey.
- Assist in establishing systems to proactively monitor and maintain customer account health.
- Help create processes that promote client retention and enable seamless contract renewals.
- Conduct regular reviews with customers to ensure high levels of customer service where all needs are met, and expectations are exceeded.
- Collaborate with internal teams to address client challenges and feedback.
- Ensure that all customers are provided with accurate proposals, collateral and other information as required.
- Field sales enquiries and provide timely customer support.
- Develop excellent relationships with allocated customer contacts working closely with the wider Marketing and Sales department to maximise the customer's experience.
- Continually develop your product and technical knowledge to better understand your customer base.
- Actively contribute and act as a role model to the ElectraLink values and behaviours.
- Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities.
- Stay informed about the latest trends and developments in the energy and new markets as the customer base develops.
- Provide clients with relevant insights and recommendations based on market analysis.
- Lead training sessions and workshops to educate clients on product features and best practices.
- Contribute to the overall sales target by effectively managing contract renewals and cross‑selling relevant services to existing customers.
- Actively find new ways to win business from existing accounts using our consultative sales process.
- Ensure you have an up‑to‑date Quarterly Accounts Sales Plan, which is clearly communicated, manageable, and measurable.
- Prepare detailed reports on account performance, tracking key metrics and providing updates to management.
- Analyse client data to identify patterns and opportunities for improvement.
- Present findings and recommendations to internal teams and clients to drive continuous improvement.
Requirements:
- Possess at least 3‑5 years’ experience working within the energy and utilities sector.
- Have at least 3 years’ experience in account management or new business development with a strong track record of performance.
- Proven ability to upsell and grow existing accounts.
- Strong understanding of customers and their needs.
- The ability to adapt to change as we constantly improve our business.
- Ability to understand complex solutions and explain them to others in clear and simple terms.
Highly Desirable Skills:
- Experience of consultative selling, ideally within data, software, analytics or consultancy solutions.
- Possesses sound commercial and financial judgement.
- Familiarity with CRM systems and customer support tools.
What’s in it for you:
- Private healthcare for you and your family, including pre‑existing conditions coverage.
- Employee Assistance Programme and Mental Health Cover.
- Company bonus and annual pay reviews.
- Annual training budget and quarterly reviews to support your professional development.
- Electric vehicle salary sacrifice scheme.
- Discounted gym membership through Gymflex.
- Monthly social events organised by our Social Committee.
Energy Account Manager: Growth, Retention & Insights employer: ElectraLink
At ElectraLink, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As an Energy Account Manager, you will benefit from comprehensive private healthcare, a supportive Employee Assistance Programme, and a commitment to your professional development through annual training budgets and quarterly reviews. Our collaborative environment encourages innovation and client-centric solutions, making it a rewarding place to advance your career in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Account Manager: Growth, Retention & Insights
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, so you can showcase how your skills in account management and client retention can make a real difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Energy Account Manager. Highlight your successes in upselling and maintaining customer relationships to stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Energy Account Manager: Growth, Retention & Insights
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Energy Account Manager role. Highlight your experience in account management and how it aligns with our goals at StudySmarter. We want to see how you can contribute to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven revenue growth or improved client relationships in your previous roles. We love seeing numbers and results that demonstrate your impact.
Be Authentic:Let your personality shine through in your application. We’re looking for enthusiastic and ambitious individuals, so don’t be afraid to show us who you are and why you’re passionate about this role. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at ElectraLink
✨Know Your Stuff
Make sure you brush up on the latest trends in the energy sector and understand the company's products inside out. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to exceed customer expectations and how you've handled challenges, as this is crucial for the Account Manager position.
✨Be Data Savvy
Since the role involves analysing client data and preparing reports, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve account performance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client retention and upselling. This shows that you're not just interested in the job, but also in how you can contribute to their success.
