At a Glance
- Tasks: Manage client accounts, ensuring top-notch service and driving revenue growth.
- Company: Join a dynamic marketing and sales team at a leading energy solutions provider.
- Benefits: Enjoy private healthcare, bonuses, training budgets, and gym discounts.
- Other info: Engage in monthly social events and continuous professional development opportunities.
- Why this job: Make a real impact by enhancing client relationships and driving business success.
- Qualifications: 3-5 years in account management within the energy sector; strong upselling skills.
The predicted salary is between 35000 - 45000 £ per year.
We have an exciting new opportunity for an enthusiastic and ambitious Account Manager to join our Marketing and Sales team.
What you will do:
- Contribute to the development of core account management procedures for the department.
- Support the creation and implementation of a structured internal customer handover process that highlights key milestones in the sales journey.
- Assist in establishing systems to proactively monitor and maintain customer account health.
- Help create processes that promote client retention and enable seamless contract renewals.
- Conduct regular reviews with customers to ensure high levels of customer service where all needs are met, and expectations are exceeded.
- Collaborate with internal teams to address client challenges and feedback.
- Ensure that all customers are provided with accurate proposals, collateral and other information as required.
- Field sales enquiries and provide timely customer support.
- Develop excellent relationships with allocated customer contacts working closely with the wider Marketing and Sales department to maximise the customer's experience.
- Continually develop your product and technical knowledge to better understand your customer base.
- Actively contribute and act as a role model to the ElectraLink values and behaviours.
- Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities.
- Stay informed about the latest trends and developments in the energy and new markets as the customer base develops.
- Provide clients with relevant insights and recommendations based on market analysis.
- Lead training sessions and workshops to educate clients on product features and best practices.
- Contribute to the overall sales target by effectively managing contract renewals and cross‑selling relevant services to existing customers.
- Actively find new ways to win business from existing accounts using our consultative sales process.
- Ensure you have an up‑to‑date Quarterly Accounts Sales Plan, which is clearly communicated, manageable, and measurable.
- Prepare detailed reports on account performance, tracking key metrics and providing updates to management.
- Analyse client data to identify patterns and opportunities for improvement.
- Present findings and recommendations to internal teams and clients to drive continuous improvement.
Requirements:
- Possess at least 3‑5 years’ experience working within the energy and utilities sector.
- Have at least 3 years’ experience in account management or new business development with a strong track record of performance.
- Proven ability to upsell and grow existing accounts.
- Strong understanding of customers and their needs.
- The ability to adapt to change as we constantly improve our business.
- Ability to understand complex solutions and explain them to others in clear and simple terms.
Highly Desirable Skills:
- Experience of consultative selling, ideally within data, software, analytics or consultancy solutions.
- Possesses sound commercial and financial judgement.
- Familiarity with CRM systems and customer support tools.
What’s in it for you:
- Private healthcare for you and your family, including pre‑existing conditions coverage.
- Employee Assistance Programme and Mental Health Cover.
- Company bonus and annual pay reviews.
- Annual training budget and quarterly reviews to support your professional development.
- Electric vehicle salary sacrifice scheme.
- Discounted gym membership through Gymflex.
- Monthly social events organised by our Social Committee.
Account Manager employer: ElectraLink
At ElectraLink, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture for our Account Managers. With a strong emphasis on professional development, we offer comprehensive training budgets, private healthcare, and a vibrant social scene, ensuring that our employees thrive both personally and professionally. Join us in a role where your contributions directly impact client relationships and revenue growth, all while enjoying the benefits of working in a forward-thinking company within the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the energy sector. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Account Manager role. Highlight your successes in account management and upselling, and don’t forget to share examples of how you’ve exceeded client expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and any relevant achievements that show off your skills in client relationship management and upselling.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your understanding of the energy sector and how you can contribute to our team.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue growth and improve customer satisfaction. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at ElectraLink
✨Know Your Accounts
Before the interview, dive deep into understanding the accounts you’ll be managing. Research their business structure, key contacts, and target markets. This will not only show your enthusiasm but also help you discuss how you can contribute to their success.
✨Showcase Your Consultative Selling Skills
Prepare examples of how you've successfully used consultative selling in the past. Be ready to discuss specific situations where you identified client needs and provided tailored solutions. This will demonstrate your ability to upsell and grow existing accounts.
✨Familiarise Yourself with CRM Tools
Since familiarity with CRM systems is highly desirable, make sure you’re up to speed on the tools you’ve used before. Be prepared to discuss how you’ve leveraged these systems to maintain account health and track communications effectively.
✨Stay Updated on Industry Trends
Brush up on the latest trends in the energy and utilities sector. Being able to discuss current market developments and how they impact clients will position you as a knowledgeable candidate who can provide valuable insights and recommendations.
