At a Glance
- Tasks: Manage key client relationships and deliver exceptional customer service in a hybrid role.
- Company: Join ElectraLink, a dynamic company at the forefront of energy data solutions.
- Benefits: Enjoy hybrid working, a 4-day week, and comprehensive employee support.
- Other info: Collaborative team culture with opportunities for growth and innovation.
- Why this job: Be a strategic advisor and make a real impact in the energy sector.
- Qualifications: 3+ years in account management with a strong track record in energy.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting new opportunity for an enthusiastic and ambitious Account Manager to join our Marketing and Sales team. It is a hybrid role with a base office in either Nottingham or London. This role will act as a main contact between ElectraLink and its customers, working to manage and grow our relationships with key clients who use our API‑based solutions.
The Account Manager will work closely with sales, marketing and product teams to deliver exemplary customer service, gather feedback and swiftly resolve any issues. This will involve managing daily communications and developing an overarching customer contact strategy as well as executable account‑based plans that align with customers’ business goals and the company’s objectives.
You will act as a strategic advisor, understanding client needs, identifying opportunities for upselling and cross‑selling, and collaborating with internal teams to deliver seamless service, ensuring clear communication and effective collaboration. Due to the nature of the role, you will be customer‑facing and must be confident to pick up the phone to our customers.
You will be prepared to work in a fast‑paced environment, providing excellent customer service and handling multiple tasks while being able to meet ambitious targets. A high level of attention to detail will be required and the successful candidate will be process‑driven with strong organisation and communication skills.
This role entails creating and maintaining accurate reports on account performance, tracking key metrics, and providing regular updates to senior management. You will also participate in client training sessions and workshops to help clients better understand and utilise our products. Additionally, you will monitor account usage and billing and explain costs or invoices to customers as required.
This role demands a strong understanding of the energy industry and data‑driven solutions, and the ability to think strategically about client needs and business opportunities. You will enjoy working as part of a small passionate and supportive team, using your initiative and managing your workload. The team is always open to new ideas and continually looking to improve the way we communicate and engage with our stakeholders.
Core responsibilities- Develop a customer contact strategy that identifies the overarching approach to account management at ElectraLink and is tailored to varying cohorts of customers.
- Produce and maintain account‑based plans that document customer pain points, key contacts and value add opportunities.
- Ensure that all customers are provided with accurate proposals, collateral and other information as required.
- Guide customers through the data due diligence process for renewals.
- Conduct regular reviews with customers to ensure high levels of customer service where all needs are met, and expectations are exceeded.
- Collaborate with internal teams to address client challenges and feedback.
- Field customer enquiries and provide timely customer support.
- Develop excellent relationships with allocated customer contacts working closely with the wider Marketing and Sales and Product departments to maximise the customer’s experience.
- Continually develop your product and technical knowledge to better understand your customer base.
- Act as a role model to the ElectraLink values and behaviours.
- Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities, including developing an awareness of their business structure, key contacts and target markets.
- Stay informed about the latest trends and developments in the energy and new markets as the customer base develops.
- Provide clients with relevant insights and recommendations based on market analysis.
- Lead training sessions and workshops to educate clients on product features and best practices.
- Contribute to the overall revenue target by effectively managing contract renewals and cross‑up‑selling relevant services to existing customers.
- Actively find new ways to win business from existing accounts with the use of our consultative sales process.
- Maintain an up‑to‑date Quarterly Customer Contact Plan, which is clearly communicated, manageable and measurable.
- Prepare detailed reports on account performance, track key metrics and provide updates to management.
- Analyse client data to identify patterns and opportunities for improvement.
- Present findings and recommendations to internal teams and clients to drive continuous improvement.
- Have at least 3 years’ recent experience in account management or new business development with a strong track record of performance.
- Demonstrable ability to upsell and grow existing accounts.
- Possess at least 3-5 years’ experience working within energy and utilities sector.
- Strong understanding of customers and their needs.
- Self‑motivated and self‑confident with good relationship building skills.
- Keen attention to detail.
- The ability to adapt to change as we constantly improve our business.
- Demonstrated desire for continuous learning and improvement.
- Great verbal and written communication, including presentation skills.
- Ability to persuade and influence potential sales.
- Confident expressing views and providing advice and guidance to clients.
- Ability to understand complex solutions and be able to explain to others in clear and simple terms.
- Experience of producing customer contact strategies and account‑based plans.
- Possesses sound commercial and financial judgement.
- Familiarity with CRM systems and customer support tools.
- Hybrid working including a 4 day week!
- Gender neutral “Parenternity” leave for welcoming a child to the world.
- Employee Assistance Programme and Mental Health Cover.
- Monthly social events organised by our Social Committee.
- Open lines of communication throughout the business – your voice matters!
- Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work.
- Training and development opportunities.
- Exciting, innovative and fast moving company which is growing.
- High challenge, high support working environment.
Strategic Account Manager – Energy Data Solutions (Hybrid) employer: ElectraLink Ltd
ElectraLink is an exceptional employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements and a four-day week to promote work-life balance. With a strong emphasis on employee growth, we provide continuous training and development opportunities, alongside open communication channels that ensure every voice is heard. Join our passionate team in either Nottingham or London, where you can thrive in a fast-paced environment while making a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager – Energy Data Solutions (Hybrid)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to talk to someone who could help you land that Account Manager role. Prepare a quick summary of your experience and how it aligns with the needs of companies like ElectraLink. Keep it concise and engaging!
✨Tip Number 3
Show off your knowledge! Stay updated on the latest trends in the energy data solutions space. When you get the chance to chat with potential employers, drop some insights or ideas that demonstrate your understanding of their business and how you can add value.
✨Tip Number 4
Don’t forget to follow up! After any networking event or conversation, send a quick thank-you note or message. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to keep the lines of communication open!
We think you need these skills to ace Strategic Account Manager – Energy Data Solutions (Hybrid)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in account management and the energy sector. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Your Enthusiasm:Let your passion for the role shine through! We love candidates who are excited about the opportunity to work with us and contribute to our team. A little enthusiasm can go a long way in making your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points are easy to find and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team at ElectraLink!
How to prepare for a job interview at ElectraLink Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of ElectraLink's API-based solutions and the energy industry. Research recent trends and challenges in the sector so you can speak confidently about how you can add value to their clients.
✨Showcase Your Communication Skills
As an Account Manager, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships in the past, highlighting your ability to resolve issues and provide excellent customer service.
✨Be Ready to Discuss Strategy
Think about how you would develop a customer contact strategy tailored to different client needs. Be prepared to share your ideas on account management and how you would approach upselling and cross-selling opportunities during the interview.
✨Demonstrate Your Organisational Skills
Since this role requires attention to detail and strong organisation, come equipped with examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised and ensure nothing falls through the cracks.
