Account Manager London or Nottingham

We have an exciting new opportunity for an enthusiastic and ambitious Account Manager to join our Marketing and Sales team. It is a hybrid role with a base office in either Nottingham or London. This role will act as a main contact between ElectraLink and its customers, working to manage and grow our relationships with key clients who use our API‑based solutions.

The Account Manager will work closely with sales, marketing, and product teams to deliver exemplary customer service, gather feedback, and swiftly resolve any issues. This will involve managing daily communications and developing an overarching customer contact strategy as well as executable account‑based plans that align with customers’ business goals and the company’s objectives.

You will act as a strategic advisor, understanding client needs, identifying opportunities for upselling and cross‑selling, and collaborating with internal teams to deliver seamless service, ensuring clear communication and effective collaboration. Due to the nature of the role, you will be customer‑facing and must be confident to pick up the phone to our customers.

You will be prepared to work in a fast‑paced environment, providing excellent customer service and handling multiple tasks while being able to meet ambitious targets. A high level of attention to detail will be required, and the successful candidate will be process‑driven with strong organisation and communication skills.

This role entails creating and maintaining accurate reports on account performance, tracking key metrics, and providing regular updates to senior management. You will also participate in client training sessions and workshops to help clients better understand and utilise our products. Additionally, you will monitor account usage and billing and explain costs or invoices to customers as required.

This role demands a strong understanding of the energy industry and data‑driven solutions, and the ability to think strategically about client needs and business opportunities. You will enjoy working as part of a small passionate and supportive team, using your initiative and managing your workload. The team is always open to new ideas and continually looking to improve the way we communicate and engage with our stakeholders.

• Develop a customer contact strategy that identifies the overarching approach to account management at ElectraLink and is tailored to varying cohorts of customers.
• Produce and maintain account‑based plans that document customer pain points, key contacts, and value add opportunities.
• Ensure that all customers are provided with accurate proposals, collateral, and other information as required.
• Guide customers through the data due diligence process for renewals.
• Conduct regular reviews with customers to ensure high levels of customer service where all needs are met, and expectations are exceeded.
• Collaborate with internal teams to address client challenges and feedback.
• Field customer enquiries and provide timely customer support.
• Develop excellent relationships with allocated customer contacts working closely with the wider Marketing and Sales and Product departments to maximise the customer’s experience.
• Continually develop your product and technical knowledge to better understand your customer base.
• Act as a role model to the ElectraLink values and behaviours.
• Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities, including developing an awareness of their business structure, key contacts, and target markets.
• Stay informed about the latest trends and developments in the energy and new markets as the customer base develops.
• Provide clients with relevant insights and recommendations based on market analysis.
• Lead training sessions and workshops to educate clients on product features and best practices.

• Contribute to the overall revenue target by effectively managing contract renewals and cross‑up‑selling relevant services to existing customers.
• Actively find new ways to win business from existing accounts with the use of our consultative sales process.
• Maintain an up‑to‑date Quarterly Customer Contact Plan, which is clearly communicated, manageable, and measurable.

• Prepare detailed reports on account performance, track key metrics, and provide updates to management.
• Analyse client data to identify patterns and opportunities for improvement.
• Present findings and recommendations to internal teams and clients to drive continuous improvement.

• Have at least 3 years’ recent experience in account management or new business development with a strong track record of performance.
• Demonstrable ability to upsell and grow existing accounts.
• Possess at least 3-5 years’ experience working within the energy and utilities sector.
• Strong understanding of customers and their needs.
• Self‑motivated and self‑confident with good relationship building skills.
• Keen attention to detail.
• The ability to adapt to change as we constantly improve our business.
• Demonstrated desire for continuous learning and improvement.
• Great verbal and written communication, including presentation skills.
• Ability to persuade and influence potential sales.
• Confident expressing views and providing advice and guidance to clients.
• Ability to understand complex solutions and be able to explain to others in clear and simple terms.

• Experience of producing customer contact strategies and account‑based plans.
• Possesses sound commercial and financial judgement.
• Familiarity with CRM systems and customer support tools.

• Hybrid working including a 4 day week!
• Gender neutral “Parenternity” leave for welcoming a child to the world.
• Employee Assistance Programme and Mental Health Cover.
• Monthly social events organised by our Social Committee.
• Open lines of communication throughout the business – your voice matters!
• Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work.
• Training and development opportunities.
• Exciting, innovative and fast moving company which is growing.
• High challenge, high support working environment.