At a Glance
- Tasks: Lead a team of technicians to ensure top-notch service for electric heavy vehicles.
- Company: Join a pioneering company in the zero-emission transport sector.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Enjoy a mix of office, workshop, and field activities with travel opportunities.
- Why this job: Make a real difference in sustainable transport while developing your leadership skills.
- Qualifications: Experience in aftersales or field service management, especially with electric vehicles.
The predicted salary is between 50000 - 65000 £ per year.
The After Sales Manager is responsible for leading and developing a team of field service technicians supporting battery electric heavy commercial vehicles (BEVs). The role ensures high vehicle uptime, excellent customer satisfaction, safe and compliant service operations, and efficient execution of warranty, maintenance, and repair activities across customer fleets. The position acts as the primary operational interface between customers, technical support, engineering, parts, and service teams to deliver best-in-class aftersales support in a rapidly evolving zero-emission transport environment.
Key Responsibilities
- Lead, coach, and supervise a team of field service technicians and service coordinators.
- Manage technician scheduling, workload planning, and regional service coverage.
- Conduct regular performance reviews, training plans, and competency assessments.
- Foster a strong safety culture with strict adherence to HV (high-voltage) safety procedures.
- Build a high-performance customer-focused service organisation.
Customer Support & Relationship Management
- Act as the escalation point for major technical or customer service issues.
- Develop strong relationships with fleet operators, workshop managers, and customer stakeholders.
- Ensure rapid response and resolution to vehicle downtime events.
- Drive customer satisfaction, retention, and service contract performance.
- Support key account reviews and operational meetings with customers.
Field Service Operations
- Oversee diagnosis, repair, commissioning, maintenance, and campaign activities for electric heavy vehicles.
- Monitor service KPIs including:
- Vehicle uptime
- First-time fix rate
- Mean time to repair (MTTR)
- Service response times
- Warranty cost performance
- Ensure effective utilisation of remote diagnostics and telematics systems.
- Coordinate roadside support and emergency response activities when required.
Technical & Engineering Coordination
- Liaise with engineering and product development teams regarding recurring failures and field performance issues.
- Support root cause analysis and corrective action implementation.
- Ensure technical bulletins and software updates are effectively deployed.
- Contribute to continuous product improvement through field feedback.
Warranty & Compliance
- Manage warranty processes, claim validation, and cost control.
- Ensure all service activities comply with:
- HV electrical safety standards
- Regulatory and environmental requirements
- Workshop and mobile service compliance standards
- Maintain accurate service documentation and reporting.
Parts & Service Planning
- Coordinate with parts and logistics teams to minimise vehicle downtime.
- Support spare parts forecasting and inventory optimisation.
- Assist in developing service programmes and preventative maintenance plans.
Key Performance Indicators (KPIs)
- Fleet uptime percentage
- Warranty cost management
- Technician utilisation and productivity
- First-time fix rate
- Service response and resolution times
- Health & safety compliance metrics
- Service contract profitability
Required Qualifications & Experience
- Proven experience in aftersales, service operations, or field service management within:
- Commercial vehicles
- Automotive OEMs
- Electric vehicle sectors
- Experience managing mobile or field-based technical teams.
- Strong understanding of diagnostic and repair processes for heavy vehicles.
- Knowledge of high-voltage EV systems and battery technologies.
- Experience handling customer escalations and operational service delivery.
- Excellent leadership and organisational skills.
- Full driving licence.
- Degree or qualification in Engineering, Automotive Technology, or related discipline.
- HV certification or EV technical qualifications.
- Experience with telematics and remote diagnostics platforms.
- Knowledge of warranty systems and OEM processes.
- Experience supporting fleet operators or public transport customers.
Technical Knowledge
- Battery electric drivetrains
- High-voltage safety systems
- CAN diagnostics and vehicle software systems
- Fleet maintenance operations
- Telematics and connected vehicle technologies
- Service management systems and CRM platforms
- Warranty and campaign management processes
Personal Attributes
- Calm under pressure and decisive
- Excellent communication and stakeholder management skills
- Analytical and solution-oriented
- Able to operate in a fast-paced, evolving technology environment
- Strong attention to detail and safety compliance
- Collaborative leadership style
Working Conditions
- Combination of office, workshop, and field-based activities.
- Regular travel to customer sites and service locations.
- Occasional out-of-hours support for critical fleet issues.
- Participation in on-call escalation rota may be required.
Aftersales Manager in Brighouse employer: Electra Commercial Vehicles Ltd
Electra Commercial Vehicles Ltd is an exceptional employer located in Brighouse, dedicated to sustainability and innovation. With a strong focus on employee growth, the company fosters a supportive work culture that encourages creativity and collaboration, making it an ideal place for marketing professionals looking to make a meaningful impact in the electric vehicle sector.
Contact Details:
Electra Commercial Vehicles Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Brighouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Electra Commercial Vehicles Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Electra Commercial Vehicles Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Manager in Brighouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Electra Commercial Vehicles Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Electra Commercial Vehicles Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Electra Commercial Vehicles Ltd!
How to prepare for a job interview at Electra Commercial Vehicles Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
