At a Glance
- Tasks: Lead a team of technicians to ensure top-notch service for electric heavy vehicles.
- Company: Join a pioneering company in the zero-emission transport sector.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Enjoy a mix of office, workshop, and field activities with travel opportunities.
- Why this job: Make a real difference in sustainable transport while developing your leadership skills.
- Qualifications: Experience in aftersales or field service management, especially with electric vehicles.
The predicted salary is between 50000 - 65000 £ per year.
The After Sales Manager is responsible for leading and developing a team of field service technicians supporting battery electric heavy commercial vehicles (BEVs). The role ensures high vehicle uptime, excellent customer satisfaction, safe and compliant service operations, and efficient execution of warranty, maintenance, and repair activities across customer fleets. The position acts as the primary operational interface between customers, technical support, engineering, parts, and service teams to deliver best-in-class aftersales support in a rapidly evolving zero-emission transport environment.
Key Responsibilities
- Lead, coach, and supervise a team of field service technicians and service coordinators.
- Manage technician scheduling, workload planning, and regional service coverage.
- Conduct regular performance reviews, training plans, and competency assessments.
- Foster a strong safety culture with strict adherence to HV (high-voltage) safety procedures.
- Build a high-performance customer-focused service organisation.
Customer Support & Relationship Management
- Act as the escalation point for major technical or customer service issues.
- Develop strong relationships with fleet operators, workshop managers, and customer stakeholders.
- Ensure rapid response and resolution to vehicle downtime events.
- Drive customer satisfaction, retention, and service contract performance.
- Support key account reviews and operational meetings with customers.
Field Service Operations
- Oversee diagnosis, repair, commissioning, maintenance, and campaign activities for electric heavy vehicles.
- Monitor service KPIs including:
- Vehicle uptime
- First-time fix rate
- Mean time to repair (MTTR)
- Service response times
- Warranty cost performance
- Ensure effective utilisation of remote diagnostics and telematics systems.
- Coordinate roadside support and emergency response activities when required.
Technical & Engineering Coordination
- Liaise with engineering and product development teams regarding recurring failures and field performance issues.
- Support root cause analysis and corrective action implementation.
- Ensure technical bulletins and software updates are effectively deployed.
- Contribute to continuous product improvement through field feedback.
Warranty & Compliance
- Manage warranty processes, claim validation, and cost control.
- Ensure all service activities comply with:
- HV electrical safety standards
- Regulatory and environmental requirements
- Workshop and mobile service compliance standards
- Maintain accurate service documentation and reporting.
Parts & Service Planning
- Coordinate with parts and logistics teams to minimise vehicle downtime.
- Support spare parts forecasting and inventory optimisation.
- Assist in developing service programmes and preventative maintenance plans.
Key Performance Indicators (KPIs)
- Fleet uptime percentage
- Warranty cost management
- Technician utilisation and productivity
- First-time fix rate
- Service response and resolution times
- Health & safety compliance metrics
- Service contract profitability
Required Qualifications & Experience
- Proven experience in aftersales, service operations, or field service management within:
- Commercial vehicles
- Automotive OEMs
- Electric vehicle sectors
- Experience managing mobile or field-based technical teams.
- Strong understanding of diagnostic and repair processes for heavy vehicles.
- Knowledge of high-voltage EV systems and battery technologies.
- Experience handling customer escalations and operational service delivery.
- Excellent leadership and organisational skills.
- Full driving licence.
- Degree or qualification in Engineering, Automotive Technology, or related discipline.
- HV certification or EV technical qualifications.
- Experience with telematics and remote diagnostics platforms.
- Knowledge of warranty systems and OEM processes.
- Experience supporting fleet operators or public transport customers.
Technical Knowledge
- Battery electric drivetrains
- High-voltage safety systems
- CAN diagnostics and vehicle software systems
- Fleet maintenance operations
- Telematics and connected vehicle technologies
- Service management systems and CRM platforms
- Warranty and campaign management processes
Personal Attributes
- Calm under pressure and decisive
- Excellent communication and stakeholder management skills
- Analytical and solution-oriented
- Able to operate in a fast-paced, evolving technology environment
- Strong attention to detail and safety compliance
- Collaborative leadership style
Working Conditions
- Combination of office, workshop, and field-based activities.
- Regular travel to customer sites and service locations.
- Occasional out-of-hours support for critical fleet issues.
- Participation in on-call escalation rota may be required.
Aftersales Manager in Brighouse employer: Electra Commercial Vehicles Ltd
As an Aftersales Manager at our company, you will be part of a dynamic and innovative team dedicated to supporting the transition to zero-emission transport. We pride ourselves on fostering a collaborative work culture that prioritises safety, customer satisfaction, and continuous professional development, offering ample opportunities for growth in the rapidly evolving electric vehicle sector. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment where your contributions directly impact the future of sustainable transport.
Contact Details:
Electra Commercial Vehicles Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Brighouse
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the electric vehicle sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to aftersales management and technical knowledge. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Aftersales Manager in Brighouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing field service teams and any specific knowledge you have about electric vehicles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about aftersales and how you can contribute to our mission at StudySmarter. Be sure to mention any relevant achievements that demonstrate your leadership and customer service skills.
Showcase Your Technical Knowledge:Since this role involves high-voltage systems and electric vehicles, make sure to showcase your technical knowledge. Mention any certifications or experiences that relate to battery technologies and diagnostic processes. We love candidates who are technically savvy!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Electra Commercial Vehicles Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of battery electric vehicles and high-voltage systems. Be ready to discuss specific technical challenges you've faced in the past and how you resolved them. This shows you're not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams before, focusing on coaching, performance reviews, and fostering a safety culture. Highlight any specific achievements that demonstrate your ability to drive customer satisfaction and team performance.
✨Customer-Centric Mindset
Be prepared to discuss how you've built strong relationships with customers in previous roles. Think of examples where you acted as an escalation point for issues and how you ensured rapid response to vehicle downtime events. This will show your potential employer that you prioritise customer satisfaction.
✨Understand the KPIs
Familiarise yourself with key performance indicators relevant to the role, such as fleet uptime, first-time fix rate, and warranty cost management. Be ready to discuss how you've monitored and improved these metrics in your past positions, demonstrating your analytical and solution-oriented approach.
