It all started back in 2018, when Jack Jones founded Electech with a simple idea: make clean energy a whole lot more accessible.
Fast-forward a few years, and Electech joined forces with Smart Home Improvements founded by Lee Harvey. Two businesses, two founders, one shared obsession with powering a brighter and greener future.
Since then, we have grown into one of England’s leading providers of solar PV and battery storage solutions, helping homeowners and businesses save energy, save money and give the grid a bit of a helping hand.
What We Offer – Our Benefits
We are offering an hourly rate of £8 - £12.71 per hour, plus commission
Our top priority is your happiness and well-being whilst ensuring you feel you have everything you need to succeed in your role here at Electech.
Here’s what we offer from day one:
- 28 Days Annual Leave, inclusive of bank holidays
- Free car parking with EV charging
- Casual dress (bring your authentic self to work)
- Gym and spa facilitates membership via Hussle allowing you to access any gyms across the country
- Lunch on us on the last Friday of each month
- Early finish on Fridays (flexibility needed)
The Role
Customer Communication
- Call Routing: Qualify the purpose of incoming calls to efficiently route high-priority leads, technical inquiries, or complaints to the appropriate senior sales executives or account managers.
- Message Management: Take accurate, detailed messages when team members are unavailable and ensure they are delivered promptly via email or internal chat.
- Manage Email Correspondence -inbox Triage: Monitor the general sales inbox daily, organising and flagging emails by urgency to ensure no customer inquiry is missed.
- Draft Standard Responses: Utilize and adapt company templates to reply to routine customer questions quickly and professionally.
- Follow-Ups: Send proactive follow-up emails to customers regarding pending documentation, order clarifications, or general satisfaction.
Database Maintenance
- CRM Updates: Maintain accurate and up-to-date customer records, including contact details, enquiry history, quotations, orders, and sales activity.
- Lead Management: Record new leads and enquiries promptly, ensuring they are correctly assigned to the relevant member of the sales team and followed up within the appropriate timeframe.
- Sales Activity Logging: Accurate record calls, emails, appointments, quotations, and customer follow-ups within the CRM so the wider sales team has a clear view of each customer journey.
- Data Accuracy: Regularly review customer and sales information to identify missing, outdated, or duplicate records and make corrections where required.
- Pipeline Support: Assist the sales team in keeping the CRM pipeline organised by updating lead stages, follow-up dates, quotation statuses, and outcomes.
- Document Management: Ensure relevant customer documentation, quotations, correspondence, and other sales information is correctly recorded and easily accessible.
- Data Protection: Handle customer information responsibly and in accordance with company procedures and GDPR requirements, maintaining confidentiality at all times.
Your Confidence Is Crucial
To succeed here at Electech you will need:
- The charisma and confidence to communicate with all people from all backgrounds enabling you to be a great representative of our business
- A hunger and passion to learn about what we do and the products we offer to both of our residential and commercial clients
- The motivation to succeed and to inspire those around you to achieve great things
- Good working knowledge of Microsoft office (especially Excel and Word)
- Excellent attention to detail
If you are a school leaver, we would like to hear from you as this would be a great opportunity to kick-start your career with a growing company.
What to Expect – Recruitment Process
First Stage – 30-minute initial call via Zoom with our People Manager
Second Stage – 30 minute face to face meeting with one of our Founders
Final Stage –10 minute fire-chat with our Sales Manager
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