At a Glance
- Tasks: Lead and optimise the entire lending process from application to funding.
- Company: Join Elect Capital, a fast-growing SME lender with a mission to empower businesses.
- Benefits: Competitive salary, performance bonuses, private healthcare, and career progression.
- Other info: Collaborative culture focused on challenge, opportunity, resilience, and edge.
- Why this job: Shape a new function and make a real impact in a high-growth environment.
- Qualifications: Experience in lending operations and team management is essential.
The predicted salary is between 66150 - 80850 £ per year.
Elect Capital is a fast‑growing SME lender providing working capital loans, business loans, and merchant cash advances to small and medium‑sized businesses. We operate across the UK, Australia, Canada, and the US, helping ambitious businesses access the funding they need to grow.
Our Mission
We exist to give SMEs the capital and confidence to grow — fast, fair, and without the friction of traditional lending.
Our Values: C.O.R.E
- Challenge — we push ourselves and each other to be better
- Opportunity — we see possibility where others see obstacles
- Resilience — we stay the course when things get hard
- Edge — we bring sharp thinking and a competitive instinct to everything we do
The Role
We're looking for a Lending Controller to take end-to-end operational ownership of our lending function. This is a newly created role that will sit across the full loan lifecycle — from initial application scrubbing through underwriting to post‑approval prepping — ensuring the entire pipeline runs efficiently, accurately, and at pace as we scale. You'll manage and develop the teams responsible for each stage (Loan Application Analysts, Underwriters, and Lending Operations Analysts), and be the operational backbone that connects sales, risk, and funding.
Key Responsibilities
- Own end-to-end operational performance of the lending pipeline: scrubbing, underwriting, and prepping
- Manage, coach, and develop the Scrubber, Underwriter, and Prepper teams across multiple markets
- Design and enforce SOPs, turnaround‑time targets, and quality standards across each stage of the pipeline
- Identify and resolve bottlenecks between application intake, credit decisioning, and deal completion
- Partner closely with Risk, Sales, and Finance to ensure the lending process is fast, accurate, and compliant
- Build reporting and dashboards to track pipeline volume, turnaround times, and conversion at each stage
- Drive continuous process improvement as loan volumes and headcount scale
- Support hiring and onboarding for lending operations roles alongside Talent
What We're Looking For
Proven experience managing a lending operations function, ideally within SME/commercial lending, MCA, or fintech. Strong understanding of the full loan lifecycle — from application through underwriting to funding. Track record managing and developing teams across multiple functions or stages. Excellent process and SOP-building instincts; comfortable designing structure from scratch. Data‑literate — confident working with pipeline reporting, dashboards, and turnaround metrics. Calm under pressure, with strong stakeholder management across Sales, Risk, and Finance.
Bonus
Experience across multiple lending jurisdictions (UK, US, Canada, Australia). Background in unsecured SME or MCA underwriting specifically.
Our Offer
Competitive salary plus performance‑based bonus. The chance to build and own a brand‑new function from the ground up. Real influence over how Elect Capital scales its lending operations. A fast‑paced, high‑growth environment with genuine progression opportunities. Private healthcare and wellbeing benefits. A collaborative, ambitious team that lives by C.O.R.E.
Head of Credit Operations employer: Elect Capital
Elect Capital is an exceptional employer that empowers its employees to shape the future of a fast-scaling international fintech. With a high-performance culture that values ownership and commercial thinking, team members enjoy direct influence over leadership development and organisational design, alongside competitive salaries and long-term career growth opportunities. Based in London, the role offers unique international exposure, allowing you to collaborate with diverse teams across multiple continents while driving impactful people strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Credit Operations
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Elect Capital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Credit Operations
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Elect Capital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Elect Capital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Elect Capital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Elect Capital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Elect Capital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Elect Capital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
