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- Tasks: Manage customer orders and ensure timely delivery while providing excellent support.
- Company: Join a dynamic manufacturing company focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a chance to develop your organisational skills.
- Why this job: Be the key link between customers and our products, making a real difference.
- Qualifications: 2 years in customer service, strong English skills, and great communication.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer-focused Customer Service & Sales Administrator to:
- Manage UK & international customer orders from enquiry to delivery
- Prepare quotes, sales orders, packing lists and invoices in NAV
- Coordinate shipping, logistics, and export documentation
- Liaise with internal teams to ensure timely dispatch of goods
- Support customers with basic technical queries
- Maintain accurate customer records and documentation
- Assist with payments and accounts support tasks
- Ensure all issues are resolved promptly with high customer satisfaction
Requirements:
- Minimum 2 years experience in a customer service role
- Native-level English (spoken and written)
- Experience working within a manufacturing company
- Strong organizational and communication skills
- Knowledge of export procedures and documentation would be advantageous
- Ability to work under pressure and manage multiple tasks
Your CV is required. STRICTLY NO AGENCIES.
Customer Service & Sales Administrator in Watford employer: Elecro Engineering Ltd
Contact Detail:
Elecro Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Administrator in Watford
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think about how you've handled difficult customers or resolved issues in the past. We want you to shine when it comes to showcasing your experience!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Sales Administrator in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, let us know about your strong communication skills. Use clear and concise language in your application to demonstrate this.
Highlight Relevant Experience: If you’ve got experience in managing orders or dealing with export documentation, make it stand out! We’re looking for someone who can hit the ground running, so share those relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Elecro Engineering Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Sales Administrator. Familiarise yourself with managing customer orders, preparing quotes, and coordinating logistics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
With a minimum of 2 years in customer service, be ready to share specific examples from your past roles. Highlight situations where you resolved issues promptly or improved customer satisfaction. This will demonstrate your proactive approach and ability to handle pressure.
✨Brush Up on Technical Knowledge
Since the role involves supporting customers with technical queries, it’s beneficial to review any relevant technical knowledge related to the products or services offered. If you have experience with export procedures, be prepared to discuss this as it could set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.