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- Tasks: Manage customer orders and ensure timely delivery while providing excellent support.
- Company: Join a dynamic manufacturing company focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a chance to develop your career in a thriving industry.
- Why this job: Be the key link between customers and products, making a real difference.
- Qualifications: 2 years in customer service, strong communication, and organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a proactive and customer-focused Customer Service & Sales Administrator to:
- Manage UK & international customer orders from enquiry to delivery
- Prepare quotes, sales orders, packing lists and invoices in NAV
- Coordinate shipping, logistics, and export documentation
- Liaise with internal teams to ensure timely dispatch of goods
- Support customers with basic technical queries
- Maintain accurate customer records and documentation
- Assist with payments and accounts support tasks
- Ensure all issues are resolved promptly with high customer satisfaction
Requirements:
- Minimum 2 years experience in a customer service role
- Native-level English (spoken and written)
- Experience working within a manufacturing company
- Strong organizational and communication skills
- Knowledge of export procedures and documentation would be advantageous
- Ability to work under pressure and manage multiple tasks
Your CV is required. STRICTLY NO AGENCIES.
Customer Service & Sales Administrator in Stevenage employer: Elecro Engineering Ltd
Contact Detail:
Elecro Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Administrator in Stevenage
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers and internal teams, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think about how you've handled difficult situations in the past and be ready to share those experiences. We want to hear how you keep customers happy!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service & Sales Administrator in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, it's important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've worked in a manufacturing environment or have knowledge of export procedures, make sure to mention it! We love seeing candidates who can bring that extra bit of expertise to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elecro Engineering Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service and sales administration. Brush up on your knowledge of export procedures and documentation, as this could come up in conversation. Familiarise yourself with the company’s products and services to show that you're genuinely interested.
✨Showcase Your Experience
With a minimum of 2 years in a customer service role, be ready to share specific examples of how you've handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve liaised with internal teams in the past and how you ensure customer satisfaction through effective communication.
✨Stay Organised and Calm
This job requires juggling multiple tasks under pressure, so be ready to discuss how you prioritise your workload. Share strategies you use to stay organised, like using task lists or project management tools, and give examples of how you’ve successfully managed tight deadlines.