At a Glance
- Tasks: Provide comprehensive customer support via email, live chat, and telephone.
- Company: Join Zapiet, a self-funded and profitable company prioritising customer success.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional development.
- Other info: Flexibility to work across multiple time zones, including weekends.
- Why this job: Make a meaningful impact on company growth while collaborating with an international team.
- Qualifications: Proven Shopify experience and proficiency with SaaS applications are required.
The predicted salary is between 30000 - 40000 £ per year.
We're seeking two exceptional Merchant Support Specialists to join our global team. This role is critical in ensuring our merchants succeed by providing world‑class support and insights that drive our product development.
Who We’re Looking For
- A patient, empathetic professional with a great sense of humour
- Exceptional written and verbal communication skills in English
- Tech‑savvy and proficient with SaaS applications
- Proven Shopify experience
- Familiarity with Microsoft Teams and O365 suite applications
- Flexibility to work across Americas time zone, including weekend availability
- Strong independent working style with high self‑motivation
- Flexibility to work across European and APAC time zones, including weekend availability
Bonus Qualifications
- Fluency in a second (or third) language
- Additional e‑commerce platform experience
Key Responsibilities
- Provide comprehensive customer support across multiple channels:
- Live chat
- Social media
- Telephone support
- Conduct personalised onboarding and setup sessions via video calls
- Develop and maintain help documentation and tutorials
- Analyse and track feature requests and support trends
- Contribute to continuous improvement of our support processes
Why Join Zapiet?
- Work with a self‑funded, profitable company that prioritises customer success
- Collaborate with an international team spanning 17 countries
- Make a meaningful impact on company growth
- Enjoy a dynamic, meeting‑light work environment
- Opportunity for significant personal and professional development
Our Global Footprint
- Supporting over 10,000 merchants worldwide
- Team members in 17 countries
- 24/7 coverage across global time zones
- Cutting‑edge e‑commerce solutions
Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.
Merchant Support Specialist employer: Elea Ecuador
Zapiet is headquartered in the United Kingdom and supports over 10,000 merchants worldwide. The team spans 17 countries, providing 24/7 coverage and cutting-edge e-commerce solutions. They are committed to creating an inclusive environment for all team members.
We think you need these skills to ace Merchant Support Specialist
Exceptional written and verbal communication skills
Tech-savvy
Proficient with SaaS applications
Proven Shopify experience
Familiarity with Microsoft Teams
Familiarity with O365 suite applications
Flexibility to work across multiple time zones
