Business Improvement Manager in London

Business Improvement Manager
Salary £41-£45k
Location – in person/hybrid
Permanent

Role Purpose
Reporting to the Chief Executive Officer, the Business Improvement Manager will play a key role in supporting the organisation's vision to deliver high-quality, customer-focused services and achieve excellence in governance and organisational performance.

Working closely with the CEO, Board and colleagues across the organisation, the postholder will lead a programme of business improvement and organisational change that supports the delivery of the Corporate Plan, Governance Action Plan and regulatory
requirements. The role will help ensure that services, systems, processes and culture continue to evolve, enabling us to provide the best possible outcomes for our residents while embracing innovation, digital technology and continuous improvement.

The Business Improvement Manager will promote a positive culture of collaboration, learning and accountability, helping to embed sustainable improvements that strengthen compliance, improve efficiency and enhance the customer experience.

Key Responsibilities

• Lead the development and delivery of the organisation's business improvement and transformation programme.
• Manage strategic projects that support the Corporate Plan, Governance Action Plan and organisational priorities.
• Support the implementation of new legislation and regulatory requirements, including the Social Housing (Regulation) Act, Building Safety requirements and Housing Ombudsman recommendations.
• Work with colleagues to review and improve housing and corporate processes, delivering better outcomes for residents and more efficient ways of working.
• Identify opportunities to modernise services through innovation, technology and digital transformation.
• Develop and maintain effective performance management, quality assurance and reporting frameworks.
• Analyse performance information, identify trends and develop evidence-based recommendations for improvement.
• Lead the review and development of policies, procedures and business processes to ensure compliance, consistency and best practice.
• Provide strategic support and advice to the CEO, Board and senior management team.
• Coordinate ICT and systems improvement initiatives that support organisational objectives.
• Undertake research, benchmarking and horizon scanning to identify emerging opportunities, risks and best practice across the housing sector.
• Support managers and teams to successfully implement change and realise improvement benefits.
• Promote a culture of continuous improvement, innovation, customer focus and shared learning.
• Manage, support and develop any staffreporting to the role.
• Undertake any other duties appropriate to the position as required by the CEO.

Person Specification
Essential Qualifications

• Degree-level qualification or equivalent professional experience.
• Qualification in Business Improvement, Quality Management, Organisational Development or a related field.

Desirable Qualifications

• Project Management qualification.
• Lean Six Sigma qualification.
• Auditing qualification.
• Leadership or Management qualification.

Essential Experience

• Delivering business improvement, organisational development or change programmes.
• Programme and project management.
• Performance management and quality assurance.
• Developing policies, procedures and improved ways of working.
• Preparing business cases, reports and strategic plans.
• Working collaboratively with a wide range of stakeholders.
• Managing and developing staff.

Essential Skills and Knowledge

• Strong strategic thinking, planning and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to analyse data and use insights to drive improvement.
• Strong project management and organisational skills.
• High level of digital and ICT competence.
• Strong Knowledge and understanding of social housing regulation, governance and compliance requirements.
• Understanding of the Social Housing (Regulation) Act, Building Safety requirements and Housing Ombudsman expectations.
• Knowledge of performance management, change management and continuous improvement principles.
• Ability to influence, motivate and support others through change.
• A strong commitment to customer service, collaboration and organisational values.

What We’re Looking For
We are looking for a motivated and forward-thinking individual who is passionate about improving services, supporting colleagues and making a positive difference for residents. You will be an effective communicator with the ability to build strong
relationships, influence change and translate strategic priorities into practical improvements that deliver lasting benefits for the organisation and the communities we serve.

If you are passionate about driving positive change, improving services and making a real di4erence in social housing, we would love to hear from you.